Lead Mailroom Associate

AppleOne Employment Services; Livonia (MI); On-site; USD 32,000 - 37,000; Full time

Job summary

AppleOne Employment Services in Livonia, MI seeks a Lead Mailroom Associate for a temp-to-hire role. You will oversee daily mailroom operations, support shipping/receiving, and ensure accurate processing of inbound and outbound mail in a fast-paced environment.

Ideal candidates have mailroom or shipping experience and a desire to lead a team, contributing to reliable daily operations and strong customer service for internal clients.

Qualifications

• Lead mailroom workflow and supervise onsite associates.
• Manage inbound and outbound mail, packages, and shipping docs.
• Support customer requests, escalations, reporting, and accuracy.
• Operate mailroom equipment, scanners, and shipping systems.
• High school diploma or GED required; 1+ year supervisor experience preferred.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to lift up to 50 lbs and handle confidential materials.

Responsibilities

• Lead daily mailroom operations and provide shift supervision.
• Process, sort, scan, document, deliver, and track inbound mail and packages.
• Prepare outbound mail with metering and domestic/international labels.
• Respond to customer requests via email, in person, or ticketing systems.
• Maintain logs, collect metrics, and complete weekly/monthly reports.
• Adhere to safety, security, confidentiality, and cleanliness standards.

Skills

Customer service

Verbal communication

Written communication

Detail oriented

Multitasking

Education

High school diploma or GED

Tools

Mailroom software

PDAs

Scanners

Postage meters

Job description

Job Summary

We are seeking a Lead Mailroom Associate for a temp-to-hire opportunity in Livonia, MI. This role is ideal for an experienced mail services professional who enjoys leading daily operations, supporting onsite teams, and delivering excellent customer service in a fast-paced administrative environment.

The Lead Mailroom Associate will oversee mailroom workflow, support shipping and receiving operations, assist with escalated service requests, and ensure inbound and outbound mail and packages are processed accurately and securely. This is a strong opportunity for someone with mailroom, FedEx, UPS, DHL, USPS, or shipping experience who is ready to take on a leadership role with long-term potential.

Candidates can expect a professional, team-oriented workplace where accuracy, reliability, communication, and service are valued. This position offers the chance to build on supervisory experience, work closely with internal customers, and contribute to smooth daily operations in a visible support role.

Key Responsibilities

• Lead daily mailroom operations and provide shift supervision, guidance, and support to onsite Mailroom Associates.


• Process, sort, scan, document, deliver, and track inbound USPS mail, accountable mail, and packages using mailroom software, PDAs, and scanners.


• Prepare outbound mail and shipments, including metering mail, packing shipments, creating domestic and international shipping labels, and completing required documentation.


• Respond to customer requests through email, in person, or ticketing systems, and serve as the first point of contact for service escalations.


• Maintain accurate logs, collect volume metrics, and complete weekly and monthly management reports.


• Follow safety, security, confidentiality, and cleanliness standards throughout all mailroom and shipping activities.

Compensation and Benefits

• Pay range: $23.00 to $27.00 per hour.


• Job type: Temp-to-hire.


• Location: Livonia, MI.

Required Qualifications and Skills

• Lead mailroom workflow and provide day-to-day supervision for onsite associates.


• Manage inbound and outbound mail, packages, accountable mail, and shipping documentation.


• Support customer requests, escalations, reporting, and mailroom process accuracy.


• Operate mailroom equipment, scanners, postage meters, and shipping systems.


• High school diploma or GED equivalent required.


• 3 to 5 years of related experience preferred for this Lead Mailroom Associate role.


• Minimum 1 year of mailroom experience or experience with FedEx and/or UPS required.


• Minimum 1 year of supervisor or manager experience required.


• Knowledge of postage meters, UPS, FedEx, DHL, and USPS processes required.


• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.


• Ability to lift up to 50 lbs.


• Strong customer service, verbal communication, and written communication skills.


• Ability to handle confidential and highly sensitive materials appropriately.


• Good working knowledge of mailroom procedures and basic computer functions.


• Detail-oriented, dependable, organized, and able to manage multiple requests in a service-focused environment.

Preferred Qualifications

• Experience creating international shipping labels, commercial invoices, and related customs documentation.


• Experience using ticketing systems, mailroom software, PDAs, scanners, or package tracking systems.


• Prior experience collecting operational metrics and preparing weekly or monthly management reports.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.