Mail & Parcel Operations Specialist

FedEx Office and Print Services; Riverwoods (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

FedEx Office in Riverwoods, IL is seeking a Mail Services Specialist to manage all mail and parcel activities on site, delivering excellent service to internal and external clients. The role involves handling equipment, optimizing fulfillment tasks, and coordinating with vendors and team members to meet business goals.

The position requires strong communication skills, basic computer proficiency, and a proactive approach to problem-solving.

Qualifications

• High School Diploma or equivalent education required.
• 1+ year of customer service or operations experience.
• Familiarity with USPS and commercial carrier processes (UPS, FedEx, DHL) preferred.
• Experience with mailroom equipment (postage meters, envelope openers, barcode scanners) preferred.

Responsibilities

• Coordinate all mail and shipping related services and activities.
• Pick up and deliver customer packages and mail within the onsite.
• Operate and maintain mail processing equipment (mail meter).
• Provide customer service by informing customers of shipping methods, routes, and rates.
• Log receipt and release of packages using tracking systems.
• Handle fulfillment tasks and miscellaneous clerical duties.

Skills

Customer service

Operations experience

USPS knowledge

Computer literacy

Education

High School Diploma or equivalent

Tools

Mail processing machine

Postage meters

Barcode scanners

Copiers/Scanners

Job description

FedEx Office in Riverwoods, IL is seeking a Mail Services Specialist to manage all mail and parcel activities on site, delivering excellent service to internal and external clients. The role involves handling equipment, optimizing fulfillment tasks, and coordinating with vendors and team members to meet business goals.

The position requires strong communication skills, basic computer proficiency, and a proactive approach to problem-solving.