Mail Operations Specialist: Delivery, Tracking & Data Entry

Fidelity TalentSource; Salt Lake City (UT); On-site; USD 28,000 - 42,000; Full time

Job summary

Fidelity TalentSource is seeking a Mail Representative to provide online data entry support and timely mail pickup and delivery. The role supports a team by maintaining service levels, assisting with look-up mail processing, and ensuring secure handling of shipments across multiple buildings.

Responsibilities include scanning inbound shipments with an X-Ray scanner, using ShipTrack for tracking, and preparing cost-center reports from the Pitney Bowes machine.

Qualifications

• 0-2 years of relevant validated experience.
• High School diploma or equivalent.
• Valid driver’s license.
• Familiar with Microsoft Office.
• Able to lift and carry packages of up to 50 pounds every day.
• Ability to push hand trucks with loads of up to 200 pounds over distances that may exceed one mile throughout the day.
• Can walk or safely drive between multiple buildings in various weather conditions.
• Ability to stand, sit, bend, or reach for extended periods is required daily.

Responsibilities

• Support online data entry & electronic work.
• Sort and deliver inbound non-trackable shipments including interoffice mail, newspapers, USPS mail, supply orders and internal distributions with outstanding accuracy and efficiency.
• Receive and reconcile inbound non-trackable and trackable shipments.
• Scan inbound shipments through X-Ray scanner and report any suspicious shipments to management or the CDS Operations Rep III/IV immediately.
• Scan inbound and outbound trackable shipments using the ShipTrack application with outstanding accuracy and efficiency.
• Reconcile all trackable shipments against the delivery manifest and deliver the shipments to the business partners within the service level agreement requirements with exceptional accuracy and efficiency.
• Pickup and deliver to all mail zones for multiple buildings/routes within the service level agreement requirements using the ShipTrack TA units with exceptional accuracy and efficiency.
• Process look-up and return mail with exceptional accuracy and efficiency.
• Assist in processing sophisticated look-up mail associated with the processing of white mail.
• Process outbound trackable mail through the ShipTrack application with exceptional accuracy and efficiency.
• Process outbound non-trackable USPS mail using Pitney Bowes Postage Metering Machine with outstanding accuracy and efficiency.
• Complete cost center and monthly reports from the Pitney Bowes Postage Metering Machine and distribute them as the need arises.
• Order shipping supplies through various shipping vendors and maintain sufficient stock within the operation to meet the demands of the business partners.
• Dedication to consistently provide exceptional customer service by assisting business partners with requests for standard methodologies/cost efficiency, shipment tracking, supply orders, extra pickups and special requests/inquiries
• Ensure that all required paperwork including delivery manifests, receiving reports, shipping reports and vendor packing slips/manifests are properly completed and filed each day
• Assist CDS Operations Representative III/IV and management with special assignments as needed including providing coverage for CDS Operations Representative III as required

Skills

Customer service

Interpersonal skills

Attention to detail

Oral/written communication

Education

High School diploma or equivalent

Tools

ShipTrack

Pitney Bowes Postage Metering Machine

X-Ray scanner

Microsoft Office

Job description

Fidelity TalentSource is seeking a Mail Representative to provide online data entry support and timely mail pickup and delivery. The role supports a team by maintaining service levels, assisting with look-up mail processing, and ensuring secure handling of shipments across multiple buildings.

Responsibilities include scanning inbound shipments with an X-Ray scanner, using ShipTrack for tracking, and preparing cost-center reports from the Pitney Bowes machine.