Mail Clerk Messenger

Fidelity TalentSource; Salt Lake City (UT); On-site; USD 28,000 - 42,000; Full time

Job summary

Fidelity TalentSource is seeking a Mail Representative to provide online data entry support and timely mail pickup and delivery. The role supports a team by maintaining service levels, assisting with look-up mail processing, and ensuring secure handling of shipments across multiple buildings.

Responsibilities include scanning inbound shipments with an X-Ray scanner, using ShipTrack for tracking, and preparing cost-center reports from the Pitney Bowes machine.

Qualifications

• 0-2 years of relevant validated experience.
• High School diploma or equivalent.
• Valid driver’s license.
• Familiar with Microsoft Office.
• Able to lift and carry packages of up to 50 pounds every day.
• Ability to push hand trucks with loads of up to 200 pounds over distances that may exceed one mile throughout the day.
• Can walk or safely drive between multiple buildings in various weather conditions.
• Ability to stand, sit, bend, or reach for extended periods is required daily.

Responsibilities

• Support online data entry & electronic work.
• Sort and deliver inbound non-trackable shipments including interoffice mail, newspapers, USPS mail, supply orders and internal distributions with outstanding accuracy and efficiency.
• Receive and reconcile inbound non-trackable and trackable shipments.
• Scan inbound shipments through X-Ray scanner and report any suspicious shipments to management or the CDS Operations Rep III/IV immediately.
• Scan inbound and outbound trackable shipments using the ShipTrack application with outstanding accuracy and efficiency.
• Reconcile all trackable shipments against the delivery manifest and deliver the shipments to the business partners within the service level agreement requirements with exceptional accuracy and efficiency.
• Pickup and deliver to all mail zones for multiple buildings/routes within the service level agreement requirements using the ShipTrack TA units with exceptional accuracy and efficiency.
• Process look-up and return mail with exceptional accuracy and efficiency.
• Assist in processing sophisticated look-up mail associated with the processing of white mail.
• Process outbound trackable mail through the ShipTrack application with exceptional accuracy and efficiency.
• Process outbound non-trackable USPS mail using Pitney Bowes Postage Metering Machine with outstanding accuracy and efficiency.
• Complete cost center and monthly reports from the Pitney Bowes Postage Metering Machine and distribute them as the need arises.
• Order shipping supplies through various shipping vendors and maintain sufficient stock within the operation to meet the demands of the business partners.
• Dedication to consistently provide exceptional customer service by assisting business partners with requests for standard methodologies/cost efficiency, shipment tracking, supply orders, extra pickups and special requests/inquiries
• Ensure that all required paperwork including delivery manifests, receiving reports, shipping reports and vendor packing slips/manifests are properly completed and filed each day
• Assist CDS Operations Representative III/IV and management with special assignments as needed including providing coverage for CDS Operations Representative III as required

Skills

Customer service

Interpersonal skills

Attention to detail

Oral/written communication

Education

High School diploma or equivalent

Tools

ShipTrack

Pitney Bowes Postage Metering Machine

X-Ray scanner

Microsoft Office

Job description

The Mail Representative will provide online data entry support, timely pick-ups and delivery of mail; assist the team in meeting all service level agreements and offer suggestions to improve existing operational processes and procedures. Representatives assist in the identification of risk and security issues while carrying out their responsibilities while exhibiting strong interpersonal skills in order to provide effective customer service.Responsibilities

• Support online data entry & electronic work
• Sort and deliver all inbound non-trackable shipments including interoffice mail, newspapers, USPS mail, supply orders and internal distributions with outstanding accuracy and efficiency
• Receive and reconcile inbound non-trackable and trackable shipments
• Scan inbound shipments through X-Ray scanner and report any suspicious shipments to management or the CDS Operations Rep III/IV immediately
• Scan inbound and outbound trackable shipments using the Ship&Track application with outstanding accuracy and efficiency
• Reconcile all trackable shipments against the delivery manifest and deliver the shipments to the business partners within the service level agreement requirements with exceptional accuracy and efficiency
• Pickup and deliver to all mail zones for multiple buildings/routes within the service level agreement requirements using the Ship&Track TA units with exceptional accuracy and efficiency
• Process look-up and return mail with exceptional accuracy and efficiency
• Assist in processing sophisticated look-up mail associated with the processing of white mail
• Process outbound trackable mail through the Ship&Track application with exceptional accuracy and efficiency
• Process outbound non-trackable USPS mail using Pitney Bowes Postage Metering Machine with outstanding accuracy and efficiency
• Complete cost center and monthly reports from the Pitney Bowes Postage Metering Machine and distribute them as the need arises
• Order shipping supplies through various shipping vendors and maintain sufficient stock within the operation to meet the demands of the business partners
• Dedication to consistently provide exceptional customer service by assisting business partners with requests for standard methodologies/cost efficiency, shipment tracking, supply orders, extra pickups and special requests/inquiries
• Ensure that all required paperwork including delivery manifests, receiving reports, shipping reports and vendor packing slips/manifests are properly completed and filed each day
• Assist CDS Operations Representative III/IV and management with special assignments as needed including providing coverage for CDS Operations Representative III as required

Preferred Experience and Skills

• 0-2 years of relevant validated experience
• High School diploma or equivalent
• Valid driver’s license
• Familiar with Microsoft Office
• Able to lift and carry packages of up to 50 pounds every day
• Ability to push hand trucks with loads of up to 200 pounds over distances that may exceed one mile throughout the day
• Can walk or safely drive between multiple buildings in various weather conditions
• Ability to stand, sit, bend, or reach for extended periods is required daily