MacOS IT Support Engineer — Remote & Jamf Pro Expert

DevSavant; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

DevSavant in the United States seeks an experienced IT Support Specialist to troubleshoot and resolve Apple hardware and software issues (macOS and iOS). You will respond to service requests, document processes, and manage Apple devices using Jamf Pro in a fast-paced environment.

Applicants should have 3+ years in Apple support, strong customer service, clear communication, and the ability to work collaboratively with IT teams. US English proficiency is required.

Qualifications

• 3+ years of experience supporting Apple hardware and software (macOS and iOS).
• Ability to clearly and accurately document processes.
• Outstanding customer service and communication skills.

Responsibilities

• Respond to user requests for service, troubleshoot problems and resolve to the end-user’s satisfaction.
• Provide in-depth remote technical support.
• Create Knowledge Base documents for problem resolutions.
• Troubleshoot hardware and software issues, including hardware repair & warranty replacement.
• Assist in the testing, configuration, and deployment of new workstations, peripherals, and software.
• Maintain accurate inventory of all hardware through asset management tools.
• Be a customer advocate by identifying common issues and educating customers with best practices.
• Manage our Macs and Apple devices via Jamf Pro.
• Other duties as assigned.

Skills

Customer service

Technical troubleshooting

Documentation

Verbal and written communication

Organized

Team collaboration

Problem solving

Tools

Jamf Pro

Asset management tools

Ticketing system

Job description

DevSavant in the United States seeks an experienced IT Support Specialist to troubleshoot and resolve Apple hardware and software issues (macOS and iOS). You will respond to service requests, document processes, and manage Apple devices using Jamf Pro in a fast-paced environment.

Applicants should have 3+ years in Apple support, strong customer service, clear communication, and the ability to work collaboratively with IT teams. US English proficiency is required.