MacOS SME / Level 3 IT Technician

Pipe Recruit; Washington (District of Columbia); On-site; USD 70,000 - 100,000; Full time

Job summary

A technology solutions company is seeking an Engineering Lead macOS Subject Matter Expert / Level 3 IT Technician in Washington, DC. Ideal candidates will have expert-level experience in macOS, proficiency with JAMF Pro, and scripting skills in languages such as Python and Bash. The role involves providing high-level support for end users, including executives, and requires professionalism and autonomy. A Bachelor's degree or relevant IT certifications are preferred. This position involves on-site work, ensuring immediate technical support for clients.

Qualifications

• Proven experience in macOS system administration and IT support.
• Excellent scripting skills for macOS environments.
• Ability to handle VIP user support with professionalism.

Responsibilities

• Serve as the primary onsite macOS expert for Level 3 support.
• Build and distribute macOS applications using JAMF Pro.
• Provide training and documentation to clients on macOS systems.

Skills

Expert-level experience with macOS

iOS experience

Working knowledge of Windows 10

JAMF Pro application packaging

AppleScript

Bash

Python

Carbon Black

Microsoft Active Directory

ServiceNow (SNOW)

Education

Bachelor's degree or relevant IT certifications

Tools

JAMF Pro

Microsoft Intune

ServiceNow

Job description

About the job macOS SME / Level 3 IT Technician

Job Title: Engineering Lead macOS SME / Level 3 IT Technician
Location: Washington, DC (Onsite )

Position Overview:

We are seeking an experienced Engineering Lead macOS Subject Matter Expert (SME) / Level 3 IT Technician to join our onsite support team in Washington, DC. The ideal candidate will possess deep technical expertise in macOS environments, exceptional scripting skills, and strong experience with JAMF Pro. This is a client‑facing role supporting end users, including VIPs and executives, requiring a high level of professionalism, technical proficiency, and independence.

Technical Skills Required:

• Operating Systems:
• Expert‑level experience with macOS and iOS
• Working knowledge of Windows 10
• Deployment & Management:
• JAMF Pro application packaging, OS customization, and policy management
• Knowledge of Microsoft Intune and FileWare
• Scripting Languages:
• AppleScript, Bash, Awk, Python
• Familiarity with PowerShell, VBScript
• Security Tools:
• Endpoint Security solutions: Carbon Black, Pulse Secure, FileVault2
• Directory Services & Communication Tools:
• Microsoft Active Directory
• MS Teams, Zoom, WebEx
• Service Management & Troubleshooting:
• Familiarity with ServiceNow (SNOW)
• Problem management and root cause analysis skills

Key Responsibilities:

• Serve as the primary onsite macOS expert, offering Level 3 support to end users and executives
• Build and distribute macOS applications using JAMF Pro and automate deployment processes
• Write and maintain scripts to automate common tasks, including endpoint naming
• Provide hands‑on support for Apple hardware and macOS software issues
• Install, configure, and troubleshoot network/local printers, scanners, and MS Office applications
• Monitor ServiceNow console and assign/complete service tickets accurately and promptly
• Remove malware using tools and software update deployments
• Assist with email and internet configuration and troubleshooting (Exchange, POP3, SMTP)
• Provide training and documentation to clients on macOS systems and software usage
• Assist with Active Directory tasks including domain joins and account management
• Support workstation installation, data migration, and basic network troubleshooting
• Create and maintain process documentation and knowledge base articles

Qualifications:

• Proven experience in macOS system administration and IT support
• Excellent scripting skills for macOS environments
• Ability to handle VIP user support with professionalism and discretion
• Able to work independently with minimal supervision
• Strong organizational and communication skills
• Physically capable of lifting up to 25 lbs when needed
• Bachelor's degree or relevant IT certifications preferred