Senior Remote Desktop Support Engineer – macOS, Jamf

Avum Inc.; Malibu (CA); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical (Cigna)

Dental and Vision (Principal)

401(k)

PTO

Education reimbursement

Certification reimbursement

Job summary

Avum, Inc. is seeking an experienced Desktop Support Specialist to provide responsive, high-quality technical support to our remote workforce. This mid-to-senior-level position will serve as a hands‑on escalation resource for complex endpoint, software, connectivity, identity, and security issues.

Our environment consists of approximately 80% Apple macOS devices and 20% Microsoft Windows devices. The ideal candidate will have advanced macOS and Jamf experience, solid Windows expertise, and the

Qualifications

• 5+ years of desktop or endpoint support experience, including Tier 2 or Tier 3 support.
• 3+ years of hands-on Jamf administration experience, including device management, software deployment, security enforcement, and troubleshooting.
• Advanced experience supporting macOS devices and solid experience supporting Windows devices in a business environment.
• Experience with endpoint provisioning, configuration, patching, encryption, security, and decommissioning.
• Experience supporting user accounts, multifactor authentication, single sign on, user directories, group memberships, and role based permissions.
• Practical knowledge of TCP/IP, DNS, DHCP, Wi Fi, VPNs, and common network troubleshooting methods.
• Familiarity with ticketing systems, remote support tools, productivity suites, and collaboration platforms.
• Strong troubleshooting, communication, organization, and documentation skills, with the ability to manage complex issues independently in a fully remote environment.
• Ability to exercise sound judgment and handle employee and company information with discretion.

Responsibilities

• Provide Tier 2 and Tier 3 remote technical support for macOS and Windows computers, mobile devices, peripherals, and business applications.
• Diagnose and resolve hardware, software, performance, network, VPN, authentication, account access, and connectivity issues.
• Administer Jamf, including device enrollment, configuration profiles, policies, software packages, scripts, smart groups, inventory, security, and compliance troubleshooting.
• Manage the complete device lifecycle, including provisioning, deployment, maintenance, inventory tracking, shipping, replacement, recovery, decommissioning, and secure disposal.
• Administer and troubleshoot user accounts, permissions, group memberships, multifactor authentication, single sign on, and related productivity and remote management platforms.
• Apply operating system updates, software deployments, encryption requirements, security policies, and endpoint compliance controls.
• Maintain accurate asset records, service documentation, troubleshooting notes, and knowledge base articles.
• Identify recurring issues and recommend improvements to support processes, documentation, and automation.
• Communicate effectively with employees, mentor less experienced technicians, coordinate escalations, and support IT projects such as device migrations, software rollouts, security initiatives, and platform upgrades.

Skills

Desktop support

Jamf administration

macOS expertise

Windows expertise

VPN networking

Remote work experience

Documentation

Troubleshooting

Tools

Jamf Pro

Jamf Connect

Jamf Protect

Apple Business Manager

Scripting (bash/python)

Job description

Avum, Inc. is seeking an experienced Desktop Support Specialist to provide responsive, high-quality technical support to our remote workforce. This mid-to-senior-level position will serve as a hands‑on escalation resource for complex endpoint, software, connectivity, identity, and security issues.

Our environment consists of approximately 80% Apple macOS devices and 20% Microsoft Windows devices. The ideal candidate will have advanced macOS and Jamf experience, solid Windows expertise, and the