Machine Tool Field Service Technician & Support

Mazak Optonics Corp.; Houston (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

Mazak Corporation in Houston, TX, seeks a Field Service Support Technician to join the Field Service team. You will provide technical phone and digital support on Mazak machines, communicate with customers and stakeholders, and ensure service is delivered in line with corporate metrics and guidelines.

You will read engineering drawings, document calls in D365, and collaborate with Mazak associates. Some travel may be required, and you should bring 2 years of technical training and 4–6 years of

Qualifications

• 2 years of professional experience in field service or related roles.
• 2-year technical training in electronics, mechanical systems, or machine tooling.
• 4–6 years of field service experience preferred.

Responsibilities

• Proactively maintain a safe work environment for all employees.
• Answer technical questions from customers, field service, vendor and distributor technicians.
• Provide technically appropriate support to safely perform tasks or procedures.
• Evaluate customer situations to determine required resources.
• Ensure customers receive timely responses per corporate guidelines.
• Document summaries of all customer calls in D365 with contacts and actions.
• Compile service history reports for product improvements and customer requests.
• Interact with customers and Mazak Associates.
• Read and interpret engineering drawings.
• Some travel may be required.
• Utilize call center and customer relationship skills.

Skills

2 years experience

2-year technical training

4–6 years field experience

Education

High school diploma or equivalent

Job description

Mazak Corporation in Houston, TX, seeks a Field Service Support Technician to join the Field Service team. You will provide technical phone and digital support on Mazak machines, communicate with customers and stakeholders, and ensure service is delivered in line with corporate metrics and guidelines.

You will read engineering drawings, document calls in D365, and collaborate with Mazak associates. Some travel may be required, and you should bring 2 years of technical training and 4–6 years of