Field Service Support Technician Machine Tools Remote Help

Mazak Corporation; Houston (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

Mazak Corporation is seeking a Field Service Support Technician to join the Field Service team at our Southwest Technology Center in Houston, TX. You will provide technical phone and digital support on Mazak machines and communicate with customers and stakeholders to ensure exceptional service per corporate metrics.

Responsibilities include handling technical inquiries, documenting calls in D365, and traveling as needed.

Qualifications

• Two years of experience in field service or related position.
• Two-year technical training in electronics, mechanical or machine tool assembly preferred.
• Four to six years of field service experience is preferred.
• Microsoft Office proficiency.

Responsibilities

• Maintain a safe and healthy work environment for all employees.
• Answer technical questions from customers, field service technicians, vendor/distributor technicians.
• Provide technical support commensurate with the ability of the person(s) to safely perform the task.
• Evaluate customer situation to determine needed resources.
• Ensure customers receive a tangible response within corporate guidelines.
• Document summaries of all customer calls in D365 with contacts and actions.
• Compile service history reports for product improvement and customer requests.
• Interact with customers and Mazak associates.

Skills

Field service experience

4-6 years experience

Microsoft Office

Education

High school diploma or equivalent

Two-year technical training in electronics/ mechanical/ machine tool assembly

Tools

Microsoft Office

Job description

Mazak Corporation is seeking a Field Service Support Technician to join the Field Service team at our Southwest Technology Center in Houston, TX. You will provide technical phone and digital support on Mazak machines and communicate with customers and stakeholders to ensure exceptional service per corporate metrics.

Responsibilities include handling technical inquiries, documenting calls in D365, and traveling as needed.