Deskside IT Support Engineer MacApple Specialist OnSite

Xperteks; New York (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Healthcare benefits

401(k) matching

Paid time off

Job summary

Xperteks seeks a seasoned Deskside IT Support Engineer to deliver hands-on, on-site macOS support at a premier client location in New York. You will join our MSP but operate 100% on-site, acting as the trusted face of IT for executives and staff.

Responsibilities include macOS/iOS troubleshooting, hardware repairs, MDM management with Addigy, and collaboration with Microsoft 365, Google Workspace, and VPNs. Strong communication and professional presence are essential.

Qualifications

• 3+ years in a deskside or desktop engineering role, ideally MSP or corporate
• Advanced macOS and iOS troubleshooting skills
• Hands-on experience with Addigy or similar MDM for Apple devices
• Experience using Autotask for tickets and ITGlue for documentation is a plus
• Excellent customer service and professional presence

Responsibilities

• Provide elite, face-to-face deskside support for local executives and staff
• Troubleshoot, configure, and deploy MacBooks, iMacs, iPhones, and iPads
• Handle local hardware repairs, data migrations, and software installations
• Utilize Addigy to manage macOS endpoints (patch, configure, secure)
• Maintain accurate documentation and track daily tasks
• Assist users with Microsoft 365, Google Workspace, and VPNs on macOS
• Deliver VIP support to C-suite executives and VIP users
• Serve as the on-site liaison between client staff and MSP service desk

Skills

macOS troubleshooting

Customer service

On-site ticket handling

Communication

Tools

Autotask

ITGlue

Addigy

Job description

Location: New York, NY – Fully On-Site at Client Location
Employment Type: Full-Time, Permanent

Are you a macOS expert who thrives on face-to-face interaction? We are seeking a dedicated Deskside IT Support Engineer to join our team. In this role, you will be employed by our MSP, but you will work 100% on-site as a dedicated, embedded engineer at one of our premier corporate client locations. You will serve as the trusted, visible face of IT, providing high-touch desktop support specifically tailored to a heavy Mac environment. This role combines the stability and growth opportunities of an established MSP with the focus and community of a dedicated single-site placement.

Key Responsibilities

• On-Site Support: Provide elite, face-to-face deskside technical support for local executives and staff.
• Apple Ecosystem Management: Troubleshoot, configure, and deploy MacBooks, iMacs, iPhones, and iPads.
• Hardware & Software Lifecycle: Handle local hardware repairs, data migrations, and software installations.
• MDM Administration: Utilize Addigy to manage, patch, configure, and secure macOS endpoints.
• Documentation & Tickets: Keep highly accurate, up-to-date documentation and track your daily tasks.
• Cross-Platform Integration: Assist users with Microsoft 365, Google Workspace, and enterprise VPNs on macOS.
• VIP Support: Deliver white-glove, priority technical assistance to C-suite executives and VIP users.
• MSP Liaison: Act as the primary on-site bridge between the client's local staff and our remote MSP service desk.

Qualifications & Skills

• Experience: 3+ years in a deskside support or desktop engineering role, preferably within an MSP or corporate enterprise.
• OS Expertise: Advanced, deep-dive troubleshooting knowledge of macOS and iOS.
• MDM Knowledge: Hands-on experience using Addigy or another similar MDM for Apple device management.
• MSP Tools: Experience utilizing Autotask for ticketing and ITGlue for documentation is a major plus.
• Soft Skills: Exceptional customer service, clear communication, and a polished professional presence.
• Autonomy: Ability to manage your daily on-site ticket queue independently with minimal direct supervision.
• Certifications: Apple Certified Support Professional (ACSP) or Addigy certifications are highly desirable..

What We Offer

• The dynamic culture and career path of a leading Managed Service Provider.
• The consistency of working at a single, dedicated modern client workplace.
• Competitive salary, comprehensive healthcare benefits, 401(k) matching, and paid time off.