Windows and MacOS Desktop Support

Xperteks Computer Consultancy, Inc.; New York (NY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A premier Managed Services Provider is looking for a Technical Support Specialist for Windows and Mac OS. The position is hybrid and involves supporting clients on a full-time basis, requiring onsite visits. Ideal candidates will be proficient with remote software technologies, VPN connectivity, and general troubleshooting skills. The role demands good communication, critical thinking, and a passion for technology. Join us to provide top-notch support and maintenance services to our clients.

Qualifications

• Must be proficient in Windows Operating System.
• Must have good communication skills.
• Must be able to troubleshoot and learn quickly.

Responsibilities

• Provide general desktop, user and hardware support.
• Provide proactive system maintenance including backup solutions.
• Provide general connectivity and troubleshooting support.
• Provide network and server support.

Skills

Remote Software Technologies

VPN Connectivity

TCP/IP LAN Networks

General Network Troubleshooting

Windows Troubleshooting

Printer Troubleshooting

Microsoft 365

Cloud Platforms

GSuite Administration

Critical Thinking

Job description

This is a Full-Time Hybrid position.

A premier Managed Services Provider (MSP) is seeking a highly energetic team player for Windows and Mac OS Hybrid Technical Support position to support clients on a full-time basis. Onsite client visits will be required.

Candidate must be passionate about computers & technology and should be highly proficient in Windows Operating System. Must be up to date on the latest technologies and be able troubleshoot and learn quickly.

Must Be Experienced And Proficient In

• Remote Software Technologies
• VPN Connectivity and TCP/IP LAN Networks
• General Network and Firewall troubleshooting
• Windows Troubleshooting
• Printer Troubleshooting
• Microsoft 365 and Cloud other various cloud platforms
• GSuite Administration
• Critical Thinker

Ideal Candidates Should Be Able To

• Provide general desktop, user and hardware support
• Provide proactive system maintenance including backup solutions
• Provide general connectivity and troubleshooting support
• Provide network and server support
• Provide good communication skills and documentation