Mac & Network IT Admin — Onsite NYC Tech Lead

circle; United States; Remote; USD 113,000 - 134,000; Full time

Job summary

Circle is seeking a hands-on IT Operations Specialist to support an office-based workforce and remote colleagues in New York City. You’ll manage Mac devices, office networking, meeting room technology, security systems, and continuity planning, with frequent live support for meetings and events.

Responsibilities include troubleshooting hardware, software, and network issues; deploying MacBooks; maintaining firewalls and routers; supporting conference rooms; and coordinating with security teams

Qualifications

• Minimum 3 years administering macOS devices and peripherals.
• 3+ years in customer-facing technical support with executives or senior staff.
• Experience with a service ticketing platform and office networking equipment (managed switches, firewalls, VLANs, routers).
• Familiarity with AI tools for troubleshooting and routine technical work.
• Availability to work onsite in New York City, Monday through Friday, with occasional after-hours support.
• Experience with conference room systems and audio-visual installations.
• Experience with business continuity and disaster recovery, and collaborating with security teams on access controls, monitoring, and incident response.

Responsibilities

• Troubleshoot software, hardware, and network issues; manage tickets through resolution.
• Deploy and maintain MacBooks and peripherals using MDM tools; support common workplace apps and identity systems.
• Maintain office networking equipment including firewalls, switches, VLANs, and routers.
• Support conference room and event audio-visual equipment; live troubleshooting during presentations and events.
• Maintain office access and monitoring systems; collaborate with security on access controls and incident response.
• Document support procedures and escalation paths; participate in disaster recovery exercises and verify backups and restoration readiness.

Skills

macOS administration

Mobile device management

Network troubleshooting

Executive support

Live event IT support

Job description

Circle is seeking a hands-on IT Operations Specialist to support an office-based workforce and remote colleagues in New York City. You’ll manage Mac devices, office networking, meeting room technology, security systems, and continuity planning, with frequent live support for meetings and events.

Responsibilities include troubleshooting hardware, software, and network issues; deploying MacBooks; maintaining firewalls and routers; supporting conference rooms; and coordinating with security teams