Senior IT Systems Administrator — Onsite NYC

MBO Partners; New York (NY); On-site; USD 96,000 - 109,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

HSA option

Life/AD&D insurance

Long-term disability coverage

Commuter benefits

Retirement plans

Job summary

MBO Partners in New York City is seeking a Senior IT Systems Administrator to maintain and improve a Mac-based environment, Cisco Meraki network, and A/V systems. This on-site role supports executives and staff, with remote support for a distributed workforce and live support for events.

The ideal candidate has 3+ years in macOS administration, executive support, and hands-on networking. The role offers a long-term contract with potential to convert to full-time and a competitive hourly pay

Qualifications

• 3+ years macOS deployment, configuration, and administration including MDM
• 3+ years customer-facing support, including executive support
• Experience with ServiceNow or similar ticketing system
• Hands-on networking with Cisco Meraki, firewalls, switches, VLANs, and routers
• Experience with conference room systems and A/V installations
• Experience with business continuity and disaster recovery planning and testing
• Experience working with security teams on access control, monitoring, and incident response
• Experience using AI tools to speed troubleshooting and debugging
• Golang/Python/Shell scripting a plus
• Terraform and Ansible a plus
• Linux and Windows Server administration a plus

Responsibilities

• Provide white-glove software, hardware, and network support to on-site executives and staff; diagnose issues and guide fixes
• Deliver remote support for a remote-first workforce and live support for meetings and events
• Log, track, and verify incidents in the ticketing system through resolution
• Deploy and manage MacBooks, peripherals, and MDM (Iru, Workspace ONE)
• Maintain the office network (Cisco Meraki, firewalls, switches, VLANs, routers)
• Support conference rooms, Zoom Rooms, Google Meet, and A/V installations
• Operate and troubleshoot live audio/video during large presentations and events
• Assist in business continuity and disaster recovery planning, tests, and restoration of systems
• Collaborate with cybersecurity for access control, monitoring, and incident response
• Utilize AI tools to speed up troubleshooting and routine work
• Keep runbooks updated with escalation paths

Skills

On-site IT support

Executive support

Troubleshooting

AI-assisted troubleshooting

Customer-facing support

Tools

Iru MDM

Workspace ONE

Google Workspace

Slack

Okta

ServiceNow

Cisco Meraki

Zoom Rooms

Zoom/Meet integration

Terraform

Ansible

Linux

Windows Server

Golang

Python

Shell scripting

Job description

MBO Partners in New York City is seeking a Senior IT Systems Administrator to maintain and improve a Mac-based environment, Cisco Meraki network, and A/V systems. This on-site role supports executives and staff, with remote support for a distributed workforce and live support for events.

The ideal candidate has 3+ years in macOS administration, executive support, and hands-on networking. The role offers a long-term contract with potential to convert to full-time and a competitive hourly pay