Senior IT Systems Administrator

circle; United States; Remote; USD 113,000 - 134,000; Full time

Job summary

Circle is seeking a hands-on IT Operations Specialist to support an office-based workforce and remote colleagues in New York City. You’ll manage Mac devices, office networking, meeting room technology, security systems, and continuity planning, with frequent live support for meetings and events.

Responsibilities include troubleshooting hardware, software, and network issues; deploying MacBooks; maintaining firewalls and routers; supporting conference rooms; and coordinating with security teams

Qualifications

• Minimum 3 years administering macOS devices and peripherals.
• 3+ years in customer-facing technical support with executives or senior staff.
• Experience with a service ticketing platform and office networking equipment (managed switches, firewalls, VLANs, routers).
• Familiarity with AI tools for troubleshooting and routine technical work.
• Availability to work onsite in New York City, Monday through Friday, with occasional after-hours support.
• Experience with conference room systems and audio-visual installations.
• Experience with business continuity and disaster recovery, and collaborating with security teams on access controls, monitoring, and incident response.

Responsibilities

• Troubleshoot software, hardware, and network issues; manage tickets through resolution.
• Deploy and maintain MacBooks and peripherals using MDM tools; support common workplace apps and identity systems.
• Maintain office networking equipment including firewalls, switches, VLANs, and routers.
• Support conference room and event audio-visual equipment; live troubleshooting during presentations and events.
• Maintain office access and monitoring systems; collaborate with security on access controls and incident response.
• Document support procedures and escalation paths; participate in disaster recovery exercises and verify backups and restoration readiness.

Skills

macOS administration

Mobile device management

Network troubleshooting

Executive support

Live event IT support

Job description

Role overview

Provide hands-on IT operations and high-touch technical support for an office-based workforce and remote colleagues. The work spans Mac device management, office networking, meeting room technology, security systems, and continuity planning, with frequent in-person requests and live support for meetings and events.

Responsibilities

• Troubleshoot software, hardware, and network issues for employees, executives, visitors, and traveling teams; manage service tickets through resolution.
• Deploy and maintain MacBooks and peripherals using mobile device management tools, and support common workplace applications and identity systems.
• Maintain office networking equipment, including firewalls, switches, VLANs, and routers.
• Support conference room and event audio-visual equipment, including live troubleshooting during presentations and occasional evening events.
• Maintain office access and monitoring systems, and work with cybersecurity colleagues on access, vulnerabilities, and incident response.
• Document support procedures and escalation paths; participate in disaster recovery exercises and help verify backups, redundancy, and restoration readiness.

Requirements

• Availability to work onsite in New York City, Monday through Friday, with occasional after-hours event support.
• At least 3 years administering macOS devices and peripherals, mobile device management, workplace SaaS and IT systems, and network troubleshooting.
• At least 3 years in customer-facing technical support, including high-touch support for executives or senior staff.
• Experience with a service ticketing platform and with office networking equipment such as managed switches, firewalls, VLANs, and routers.
• Experience supporting conference room systems and audio-visual installations.
• Experience with business continuity and disaster recovery, and collaborating with security teams on access controls, monitoring, and incident response.
• Familiarity with AI tools for troubleshooting and routine technical work.

Nice to have

• Linux or Windows Server administration; scripting or programming in Go, Python, or shell; Terraform or Ansible; or live audio-visual support for large events.

Benefits and work setup

• Full-time, onsite role within a global IT team that provides remote support across the workforce. Published base pay range: $112,500-$134,167.