Mac & A/V Support Engineer — Executive IT Concierge (In-Office)

ASCAP; United States; Remote; USD 90,000 - 95,000; Full time

Benefits offered by this job

Health care options

401(k) plan with company match

Generous time-off policy

Commuter benefits

Vision plan

Pet health insurance

Job summary

ASCAP in New York seeks a Desktop & A/V Support Engineer to join the Global Technology Solutions team. You will primarily support Macs and AV systems, while providing Windows assistance as a secondary focus.

You will troubleshoot complex hardware/software issues, design and maintain policy configurations with JAMF, BigFix and Intune, and support Webex, Zoom, Teams, and Meet. The role requires in-office presence three days a week and travel as needed.

Qualifications

• Bachelor’s Degree in computer science or a related field preferred.
• ACSP and/or ACITP certifications preferred.
• 3+ years of relevant experience troubleshooting Mac/MS and PC hardware/software.
• Ability to communicate with peers and senior management.
• Experience with Mac endpoint patching platforms using JAMF.
• Experience supporting Webex, Zoom, MS Teams and Google Meet.
• Experience supporting AV production environments and events.
• Experience with Intune and BigFix.
• Hands-on desktop support in a large enterprise environment.
• Willingness to travel; in-office 3 days/week.

Responsibilities

• Troubleshoot Mac/PC hardware and software issues with focus on device security.
• Support enterprise Mac/PC standards and strategy.
• Support OS, application, mobile, virus and hardware issues for users.
• Design and maintain Mac JAMF and PC BigFix/Intune policies.
• Support conferencing systems including Webex, Zoom, MS Teams and Google Meet and room hardware.
• Support AV production at internal & external events.
• Develop automated workflows to manage Mac endpoints.
• Maintain inventory database and asset management.
• Assist with root cause analysis for Apple/PC devices.
• Write and maintain incident response documentation; provide high-touch support to ASCAP executives.

Skills

Mac/PC troubleshooting

JAMF management

Video conferencing tools

AV production

Cisco hardware

Shell scripting

Travel

In-office 3 days/week

Education

Bachelor’s Degree in computer science or related field

Tools

JAMF

BigFix

Intune

Job description

ASCAP in New York seeks a Desktop & A/V Support Engineer to join the Global Technology Solutions team. You will primarily support Macs and AV systems, while providing Windows assistance as a secondary focus.

You will troubleshoot complex hardware/software issues, design and maintain policy configurations with JAMF, BigFix and Intune, and support Webex, Zoom, Teams, and Meet. The role requires in-office presence three days a week and travel as needed.