Mac IT Support Lead - Remote, Secure & Scalable

Fullbay, Inc.; Phoenix (AZ); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Fullbay, Inc. is seeking an IT Support Specialist to join a rapidly growing, PE-backed SaaS company. You will be the first IT contact for a ~200-person hybrid and remote team, provisioning hardware, managing access, and resolving issues in a Mac-majority environment.

You will build scalable IT processes, manage Google Workspace and Microsoft 365, and help enforce security, SOC 2 readiness, and documentation across the organization.

Qualifications

• Proven experience supporting macOS in a business/enterprise environment.

Responsibilities

• Serve as the primary point of contact for employee IT support across a Mac-majority environment, provisioning and troubleshooting hardware, software, and account access.
• Administer and support Google Workspace as the core identity and productivity platform, alongside a Microsoft 365 tenant.
• Manage user lifecycle tasks: onboarding, offboarding, access provisioning/deprovisioning, and license management across the application portfolio.
• Triage, document, and resolve support requests, and help design and maintain the ticketing/workflow process used to track them.
• Build and maintain IT documentation: runbooks, SOPs, an asset inventory, and onboarding/offboarding checklists.
• Perform basic security hygiene tasks, including endpoint management, MFA enforcement, and access reviews.
• Identify recurring issues and propose process or tooling improvements.
• Support vendor-facing tasks, such as coordinating with SaaS vendors on account or licensing issues, as part of application governance.
• Manage hardware procurement, imaging, shipping, and returns for a fully remote workforce, including tracking assets through their lifecycle.
• Maintain and enforce endpoint management/MDM policies across company devices.
• Support SSO configuration and troubleshooting for employees accessing SaaS applications.
• Monitor and respond to basic security alerts, escalating as needed to appropriate stakeholders.
• Conduct periodic access reviews and license audits across the application portfolio to identify unused or redundant accounts.
• Assist with compliance-related documentation and evidence gathering (e.g., for SOC 2 or similar frameworks).
• Track and report on support metrics to inform process improvements.
• Coordinate device and software patching/update cycles to maintain a consistent security baseline.

Skills

Mac support

Google Workspace admin

MS 365 admin

SSO/MFA

Security/compliance awareness

Remote work experience

Documentation

Vendor coordination

Education

Certifications: CompTIA A+

Certifications: Google Workspace Administrator

Certifications: Microsoft 365 Certified

Tools

Jamf/M Kandji/Intune

Job description

Fullbay, Inc. is seeking an IT Support Specialist to join a rapidly growing, PE-backed SaaS company. You will be the first IT contact for a ~200-person hybrid and remote team, provisioning hardware, managing access, and resolving issues in a Mac-majority environment.

You will build scalable IT processes, manage Google Workspace and Microsoft 365, and help enforce security, SOC 2 readiness, and documentation across the organization.