Mac IT Support Specialist — Tier 1–2 & Remote

New Relic, Inc.; San Francisco (CA); Hybrid; USD 59,000 - 74,000; Full time

Benefits offered by this job

Healthcare

Dental & vision

Parental leave

401(k) match

Paid time off

Job summary

New Relic, Inc. is seeking a dedicated IT Support professional to join our team in San Francisco.

In this role you will handle Tier 1 and Tier 2 technical support in a primarily Mac environment, with a mix of on-site and remote work and opportunities to lead projects. You will work out of the SF office at least three days per week, assist with hardware setup, provisioning, and software troubleshooting, and participate in an on-call rotation.

Qualifications

• 5+ years of experience supporting Mac hardware.
• Deep expertise with SaaS apps (Google Workspace, Okta, Slack, JSM).
• Familiarity with JAMF Pro and Moveworks.
• Strong English communication and empathy in end-user support.

Responsibilities

• Provide front-end and back-end IT support in a Mac environment.
• Work from San Francisco office ≥ 3 days per week; remote support globally.
• Respond to internal inquiries via in-person, Slack, or email.
• Configure hardware, accounts, and access; train users.
• Maintain inventory and use JSM for ticketing.
• Collaborate with Security and Facilities; participate in on-call rotation.

Skills

Mac hardware support

SaaS apps

Moveworks

Networking

JAMF Pro

English communication

Leadership

Empathy

Tools

JAMF Pro

Google Meet

Slack

Job description

New Relic, Inc. is seeking a dedicated IT Support professional to join our team in San Francisco.

In this role you will handle Tier 1 and Tier 2 technical support in a primarily Mac environment, with a mix of on-site and remote work and opportunities to lead projects. You will work out of the SF office at least three days per week, assist with hardware setup, provisioning, and software troubleshooting, and participate in an on-call rotation.