M365 Administrator: User Experience & Collaboration Lead

Jobtailor; Iowa (LA); On-site; USD 50,000 - 80,000; Full time

Job summary

Jobtailor is looking for a skilled IT support specialist to deliver Tier 2 assistance for the M365 suite. You will administer Exchange Online, SharePoint Online, OneDrive, OneNote, EntraID, and Microsoft Co-Pilot, while collaborating with engineering on implementations and change controls.

You will gather user requirements, create user articles, train end users, and ensure proper use of M365 tools. A minimum of 2 years IT experience, a bachelor’s or equivalent certs, and strong collaboration

Qualifications

• At least 2 years of IT experience with cloud services basics.
• Experience supporting users via ticket management systems.
• Working knowledge of MS applications.
• Knowledge of basic security concepts.
• Strong collaboration and interpersonal skills.
• Experience with collaboration apps and improving user experience.
• Experience handling tickets promptly.
• Legal authority to work in the United States; visa sponsorship not available.
• 1-2 years of general IT support or helpdesk preferred.
• Bachelor's Degree in Information Technology or equivalent certifications.

Responsibilities

• Provide Tier 2 ticket support for the M365 user community.
• Integrate apps and publish user articles for best practices.
• Gather requirements to ensure proper use of M365 tools.
• Administer Exchange Online, SharePoint Online, OneDrive, EntraID, Co-Pilot.
• Support engineering with M365 project implementations.
• Process change controls and validation tasks.
• Manage user accounts, groups, and licenses.
• Deliver M365 expertise and training to end users.

Skills

M365 Suite Support

Exchange Online Admin

SharePoint Online Admin

OneDrive Management

User Account Lifecycle

Change Control

Validation Tasks

User Training Development

Application Integration

User Requirements Gathering

Education

Bachelor's Degree in Information Technology

Equivalent Technical Certifications

Tools

M365 Applications

Ticket Management Systems

Microsoft Co-Pilot

EntraID

Job description

Jobtailor is looking for a skilled IT support specialist to deliver Tier 2 assistance for the M365 suite. You will administer Exchange Online, SharePoint Online, OneDrive, OneNote, EntraID, and Microsoft Co-Pilot, while collaborating with engineering on implementations and change controls.

You will gather user requirements, create user articles, train end users, and ensure proper use of M365 tools. A minimum of 2 years IT experience, a bachelor’s or equivalent certs, and strong collaboration