M365 Administrator

Jobtailor; Iowa (LA); On-site; USD 50,000 - 80,000; Full time

Job summary

Jobtailor is looking for a skilled IT support specialist to deliver Tier 2 assistance for the M365 suite. You will administer Exchange Online, SharePoint Online, OneDrive, OneNote, EntraID, and Microsoft Co-Pilot, while collaborating with engineering on implementations and change controls.

You will gather user requirements, create user articles, train end users, and ensure proper use of M365 tools. A minimum of 2 years IT experience, a bachelor’s or equivalent certs, and strong collaboration

Qualifications

• At least 2 years of IT experience with cloud services basics.
• Experience supporting users via ticket management systems.
• Working knowledge of MS applications.
• Knowledge of basic security concepts.
• Strong collaboration and interpersonal skills.
• Experience with collaboration apps and improving user experience.
• Experience handling tickets promptly.
• Legal authority to work in the United States; visa sponsorship not available.
• 1-2 years of general IT support or helpdesk preferred.
• Bachelor's Degree in Information Technology or equivalent certifications.

Responsibilities

• Provide Tier 2 ticket support for the M365 user community.
• Integrate apps and publish user articles for best practices.
• Gather requirements to ensure proper use of M365 tools.
• Administer Exchange Online, SharePoint Online, OneDrive, EntraID, Co-Pilot.
• Support engineering with M365 project implementations.
• Process change controls and validation tasks.
• Manage user accounts, groups, and licenses.
• Deliver M365 expertise and training to end users.

Skills

M365 Suite Support

Exchange Online Admin

SharePoint Online Admin

OneDrive Management

User Account Lifecycle

Change Control

Validation Tasks

User Training Development

Application Integration

User Requirements Gathering

Education

Bachelor's Degree in Information Technology

Equivalent Technical Certifications

Tools

M365 Applications

Ticket Management Systems

Microsoft Co-Pilot

EntraID

Job description

• Provide Tier 2 ticket support for the user community on M365 suite of applications
• Integrate applications and create user articles for best practice use of applications
• Gather user requirements to ensure associates are leveraging appropriate M365 tools
• Manage and administer Exchange Online, SharePoint Online, OneDrive, OneNote, EntraID, and Microsoft Co-Pilot
• Assist engineering team with project implementations concerning the M365 environment
• Complete change controls and validation tasks
• Develop and manage user accounts, groups, and licenses
• Provide M365 application expertise to end users, including formal training if needed

Requirements

• At least 2 years of experience in IT with a basic foundational knowledge of cloud services, user account lifecycles, and basic security concepts
• Previous experience supporting users via ticket management systems
• Working base knowledge of MS applications
• Knowledge of basic security concepts
• Strong collaboration, interpersonal skills
• Experience with collaboration apps and a passion for enhancing the user experience
• Experience handling ticket requests in a timely manner
• Applicants must have legal authority to work in the United States
• Work Visa sponsorship is not available for this position
• 1-2 years of general IT support or helpdesk experience is highly preferred
• Bachelors Degree in Information Technology or Equivalent Technical certifications

Core Competencies

Demonstrates expertise in providing Tier 2 support for M365 applications, managing user accounts, and ensuring effective use of cloud services. Strong ability to collaborate with users and engineering teams to enhance the overall user experience.

Highest-signal resume keywords

• M365 Application Expertise
• User Account Management
• Ticket Management Systems
• Basic Security Concepts
• Collaboration Skills

Hard Skills

• M365 Suite Support
• Exchange Online Administration
• SharePoint Online Management
• OneDrive Management
• User Account Lifecycle Management
• Change Control Processes
• Validation Tasks
• User Training Development
• Application Integration
• User Requirement Gathering

Soft Skills

• Collaboration
• Interpersonal Skills
• User Experience Enhancement
• Timely Ticket Handling

Certifications & Qualifications

• Bachelor's Degree in Information Technology
• Equivalent Technical Certifications

Industry Keywords

• Cloud Services
• IT Support
• Helpdesk Experience
• User Account Lifecycles
• Security Concepts

Tools & Technologies

• M365 Applications
• Ticket Management Systems
• Microsoft Co-Pilot
• EntraID