M365 Enterprise Solutions Engineer — L3 & Governance

Alvarez & Marsal; Seattle (WA); On-site; USD 83,000 - 96,000; Full time

Job summary

Alvarez & Marsal seeks a contracted M365 Administrator to deliver L3 support, governance, and strategic project assistance across a 14,000+ user global tenant. You’ll document resolutions, expand governance, and collaborate with leadership to implement improvements across SharePoint Online, Teams, Power Platform, and Purview.

The role requires strong writing, cross-geo collaboration, and the ability to work asynchronously with a US-based team.

Qualifications

• M365 platform administration across SharePoint Online, Teams, OneDrive, Exchange, and Power Platform in a large enterprise.
• Power Platform administration including Power Apps, Power Automate, Copilot Studio, DLP policies, and environment provisioning.
• AvePoint Cloud Governance experience or similar workspace lifecycle tooling.
• Microsoft Purview familiarity: DLP, Sensitivity Labels, Retention Policies.
• Entra ID (Azure AD) knowledge: security groups, dynamic groups, app registrations.
• ServiceNow ticket management and KB article authoring.
• Strong documentation skills: SOPs and knowledge base articles for L1/L2 audiences.
• Excel proficiency for tracker maintenance, data analysis, and reporting.
• Ability to independently investigate and troubleshoot M365 platform issues and provide recommendations.
• Strong written communication with stakeholders across global BUs.
• Ability to work asynchronously with a US-based team, with some overlap hours.
• Multi-geo M365 tenant experience is a plus.

Responsibilities

• Resolve routine L3 tickets independently where SOPs exist.
• Investigate non-SOP tickets, gather context, and resolve or escalate as needed.
• Route escalations from L1/L2 and monitor aged queues.
• Document tribal knowledge and ticket resolutions as ServiceNow KB articles and SOPs.
• Expand the documentation foundation and reduce L1/L2 escalation volume.
• Govern M365 items across trackers, governance lists, and change processes.
• Monitor AvePoint governance, Purview tasks, and feature rollouts.
• Coordinate ITAM license reservations and tenant storage trends.
• Provide execution support on strategic projects for the Microsoft Enterprise Solutions team.

Skills

M365 admin

SharePoint Online

Power Platform

AvePoint governance

Microsoft Purview

Entra ID / Azure AD

ServiceNow

Documentation

Excel

Troubleshooting

Written communication

Async collaboration

Multi-geo tenant

Tools

AvePoint

Purview

Job description

Alvarez & Marsal seeks a contracted M365 Administrator to deliver L3 support, governance, and strategic project assistance across a 14,000+ user global tenant. You’ll document resolutions, expand governance, and collaborate with leadership to implement improvements across SharePoint Online, Teams, Power Platform, and Purview.

The role requires strong writing, cross-geo collaboration, and the ability to work asynchronously with a US-based team.