Luxury Visual and Store Operations Lead

AEO; Massachusetts; On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Todd Snyder discounts

Third-party merch discounts

Clothing allowance

AE/Aerie discounts

Job summary

Todd Snyder is seeking a Visual Operations Lead to drive exceptional customer experiences through premier visual execution and operational excellence. In this role you’ll lead the sales team, manage floor sets, and ensure back-of-house efficiencies that keep the store customer-ready every day.

You’ll coach teams in a luxury retail environment, balancing visual standards with sales targets while upholding company values and safety protocols.

Qualifications

• Led teams in luxury retail with strong visual merchandising background.
• Multi-tasking with attention to detail; time management.
• Flexible availability to work nights, weekends, and holidays.

Responsibilities

• Lead Sales team as Leader on Duty to deliver an exceptional customer experience.
• Coach and train the team to engage customers and hit store targets.
• Oversee floor set rollout and ensure visual standards are maintained.
• Provide real-time coaching and recognition for the team’s successes.
• Uphold store policies and asset protection standards.

Job description

Todd Snyder is seeking a Visual Operations Lead to drive exceptional customer experiences through premier visual execution and operational excellence. In this role you’ll lead the sales team, manage floor sets, and ensure back-of-house efficiencies that keep the store customer-ready every day.

You’ll coach teams in a luxury retail environment, balancing visual standards with sales targets while upholding company values and safety protocols.