Sales Leader: Drive Customer-First Store Growth

AEO; Washington (District of Columbia); Vor Ort; USD 30.000 - 39.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Sick Leave

Holiday Pay

Employee discount

Zusammenfassung

Todd Snyder is seeking a Sales Leader to support the store management team in building a selling culture and enhancing the customer experience. The role ensures daily store operations when management is absent and guides associates toward achieving store sales goals.

As a key member of the team, you will role model Todd Snyder values and drive brand loyalty through knowledgeable customer interactions, coaching, and adherence to visual standards and 5S guidelines.

Qualifikationen

• Minimum High School education or equivalent.
• Retail experience 1–2 years or equivalent education.
• Team leader experience preferred.
• Flexible availability for store needs.
• Ability to receive feedback and take action when appropriate.
• Demonstrated business acumen.
• Demonstrated ability to communicate effectively with customers and store team.
• Demonstrated collaboration skills and ability to work well within a team.
• Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment.
• Ability to perform all Essential Job Functions.
• Proficient use of technology.

Aufgaben

• Perform the responsibilities of the Leader on Duty (LOD), as outlined in the AE LOD Program, to lead a Customer First culture.
• Communicate clear expectations and hold the store associates and themselves accountable to achieving all brand, performance and behavior standards.
• Proactively seek personal learning and development opportunities to elevate leadership skillset and individual performance.
• Partner with the Store Management team in the execution of the store business plan to drive KPI results and maximize business opportunities.
• Establish and assign individual goals to sales and stock associates; monitor performance and provide real-time coaching to support them in achieving the assigned goals.
• Drive AE brand loyalty by ensuring associates are knowledgeable of all AEO loyalty programs and holding them accountable for consistently informing customers of each program.
• Lead role in training, developing and coaching the associate team to create a Customer First culture.
• Motivate associates by providing feedback and recognition for behaviors that drive positive results.
• Recognize and communicate associate performance issues to store management in a timely manner to develop plans for resolution.
• Maintain company brand standards per the 5 S’s (In Size, Styled, Stocked, Standard, Signed).
• Execute strategic, brand appropriate merchandising product moves to maximize presentation and drive sales.
• Ensure consistent and effective shipment processing and flow to the floor are executed while maintaining stockroom SOP.
• Executes all daily operational procedures and supports the management team to ensure the store audit compliance and shrink results meet company loss prevention standards.
• Understand and adhere to all company policies and procedures.

Kenntnisse

Leadership

Customer service

Communication

Team leadership

Flexibility

Retail operations

Technology proficiency

Ausbildung

High School diploma or equivalent

Tools

POS systems

Jobbeschreibung

Todd Snyder is seeking a Sales Leader to support the store management team in building a selling culture and enhancing the customer experience. The role ensures daily store operations when management is absent and guides associates toward achieving store sales goals.

As a key member of the team, you will role model Todd Snyder values and drive brand loyalty through knowledgeable customer interactions, coaching, and adherence to visual standards and 5S guidelines.