Sales Leader - KPI-Driven, Customer-First Store Lead

AEO; Newport Beach (CA); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Paid Time Off

Paid sick leave

Holiday pay

Job summary

Todd Snyder, a premium American menswear brand, is seeking a Sales Leader - TS to support store operations and foster a Customer First culture in the Newport Beach store. This role acts as Leader on Duty in the absence of management and ensures daily operations align with the brand’s standards.

The Sales Leader will guide sales and stock associates, coach in real-time, and drive KPI results while upholding AE loyalty programs. Strong communication and teamwork are essential.

Qualifications

• Minimum High School education or equivalent.
• Minimum 1–2 years retail experience or equivalent education.
• Team leader experience preferred.
• Flexible availability for store needs.
• Ability to receive feedback and take action when appropriate.
• Demonstrated business acumen.
• Demonstrated ability to communicate effectively with customers and store team.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to handle multiple tasks in a fast-paced environment.
• Ability to perform all Essential Job Functions.
• Proficient use of technology.

Responsibilities

• Perform the responsibilities of the Leader on Duty (LOD) to lead a Customer First culture.
• Communicate clear expectations and hold the store associates accountable to standards.
• Proactively seek personal learning and development opportunities to elevate leadership.
• Partner with Store Management to drive KPI results and opportunities.
• Set individual goals for sales and stock associates and coach toward them.
• Drive brand loyalty by informing customers of AE loyalty programs.
• Lead training, development and coaching of the associate team.
• Provide feedback and recognition to motivate staff.
• Identify and communicate performance issues to store management for resolution.
• Maintain brand standards per the 5 S’s (In Size, Styled, Stocked, Standard, Signed).
• Execute merchandising moves and optimize presentation to drive sales.
• Ensure smooth shipment processing and floor flow with SOP adherence.
• Support store audits and loss prevention compliance.
• Follow all company policies and procedures.

Skills

Leadership

Customer service

Communication

Team management

Flexibility

Feedback handling

Business acumen

Multi-tasking

Proficient with technology

Education

High School diploma or equivalent

Tools

POS systems

Job description

Todd Snyder, a premium American menswear brand, is seeking a Sales Leader - TS to support store operations and foster a Customer First culture in the Newport Beach store. This role acts as Leader on Duty in the absence of management and ensures daily operations align with the brand’s standards.

The Sales Leader will guide sales and stock associates, coach in real-time, and drive KPI results while upholding AE loyalty programs. Strong communication and teamwork are essential.