Luxury Valet & Guest Services Manager

Evolution Parking and Guest Services; Austin (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Evolution Parking & Guest Services is seeking a Guest Services Manager to oversee valet operations, maintain luxury guest service standards, and manage client relationships. The role requires leadership of the team, payroll, budgeting, and safety procedures, with emphasis on driving performance and revenue opportunities at the client site.

The position calls for strong communication, 2+ years in management, and a valid US driver's license.

Qualifications

• Minimum 2+ years in a management position.
• Experience in valet parking or related guest services roles is required.
• Valid US Driver's License required.

Responsibilities

• Oversee valet operations and ensure a supervisor or manager is present when the ramp is not supervised.
• Lead and motivate staff during peak times (evenings, weekends, holidays).
• Monitor and manage payroll, staffing, and scheduling within budget.
• Maintain Forbes guest service standards and strengthen client relationships.
• Track performance metrics and safety compliance; report incidents to HR and leadership.
• Collaborate with the client hotel to maximize revenue opportunities while upholding service standards.

Skills

Customer service

Client relations

Leadership

Communication

Education

Associates or high school diploma

Tools

ADP HRIS

Job description

Evolution Parking & Guest Services is seeking a Guest Services Manager to oversee valet operations, maintain luxury guest service standards, and manage client relationships. The role requires leadership of the team, payroll, budgeting, and safety procedures, with emphasis on driving performance and revenue opportunities at the client site.

The position calls for strong communication, 2+ years in management, and a valid US driver's license.