Luxury Guest Services Manager - Valet & Operations Leader

Evolution Parking & Guest Services; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Evolution Parking & Guest Services is seeking a Guest Services Manager to oversee all aspects of valet operations, maintain Forbes guest service standards, and manage client relationships. You will lead a team, monitor budget and staffing, and ensure safety and quality across shifts.

The role requires 2+ years in a management position, experience with HRIS (ADP preferred), and strong customer service skills. This is an on-site position with opportunities for advancement within Evolution.

Qualifications

• Strong customer service and client relationship skills.
• Excellent oral and written communication skills.
• Strong technology proficiency.
• Strong organizational skills with meticulous attention to detail and accuracy.
• Ability to collaborate effectively and work as part of a team.
• Exceptional attention to detail and ability to multitask in a fast-paced, deadline-driven environment.

Responsibilities

• Oversee valet parking operations and ensure Evolution service standards.
• Maintain budget, payroll, scheduling, and staffing in collaboration with supervisors.
• Forecast staffing needs for busy periods and seasonal variances.
• Track revenue, hotel validations, and reimbursement integrity.
• Ensure safety procedures and incident reporting to HR and leadership.
• Develop relationships with hotel clients and hotel staff; align with client standards.
• Recruit and onboard new talent with Evolution HRIS integration.
• Monitor QA thresholds and ensure quality performance and audit compliance.
• Identify opportunities to maximize revenue and improve client satisfaction.

Skills

Customer service

Client relationships

Oral and written communication

Technology proficiency

Organizational skills

Team collaboration

Education

Associates Degree, High School Diploma or GED

Job description

Evolution Parking & Guest Services is seeking a Guest Services Manager to oversee all aspects of valet operations, maintain Forbes guest service standards, and manage client relationships. You will lead a team, monitor budget and staffing, and ensure safety and quality across shifts.

The role requires 2+ years in a management position, experience with HRIS (ADP preferred), and strong customer service skills. This is an on-site position with opportunities for advancement within Evolution.