Luxury Guest Services Manager - Valet Operations Lead

Evolution Parking and Guest Services; Saint Petersburg (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Evolution Parking & Guest Services is seeking a Guest Services Manager to oversee all aspects of valet parking operations, client relationships, budgeting, safety, staffing, payroll, and scheduling, while upholding Forbes guest service standards.

You will lead a team during peak times, recruit and onboard talent, manage performance, and collaborate with hotel partners to maximize revenue while maintaining our luxury service reputation.

Qualifications

• Associates degree or equivalent experience required.
• Experience in valet parking and hospitality industry preferred.
• Strong leadership and client relationship skills.
• Experience with HRIS systems such as ADP is a plus.

Responsibilities

• Oversee valet operations and ensure staff conduct aligns with company standards.
• Partner with hotel contacts to maintain service standards and maximize revenue opportunities.
• Lead staffing, payroll, scheduling, and payroll compliance.
• Monitor safety, training, and performance; drive guest satisfaction scores.
• Manage budgets and track key performance metrics and forecasts.
• Recruit, onboard, and develop team members for leadership roles.
• Collaborate with clients and vendors to uphold service quality.

Skills

Valet parking

Team leadership

Customer service

Budgeting

Scheduling

Education

Associates Degree

High School Diploma or GED

Tools

ADP HRIS

Job description

Evolution Parking & Guest Services is seeking a Guest Services Manager to oversee all aspects of valet parking operations, client relationships, budgeting, safety, staffing, payroll, and scheduling, while upholding Forbes guest service standards.

You will lead a team during peak times, recruit and onboard talent, manage performance, and collaborate with hotel partners to maximize revenue while maintaining our luxury service reputation.