Luxury Valet & Guest Services Manager

Evolution Parking & Guest Services, LLC; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Evolution Parking & Guest Services is seeking a Guest Services Manager to supervise valet operations, uphold Forbes guest service standards, and foster strong client relationships while leading a high-performing team.

You will manage budgets, payroll, scheduling, safety, and HRIS-related tasks, recruit and onboard new staff, develop training, and drive performance metrics to maximize revenue and guest satisfaction.

Qualifications

• Experience in valet parking management or similar hospitality operations.
• Experience with HRIS platforms, such as ADP.
• 2+ years in a management position.
• Valid US driver’s license.
• Experience with customer service.

Responsibilities

• Oversee valet parking operations and ensure Forbes guest service standards.
• Manage budget, payroll and scheduling while maintaining client relationships.
• Develop and lead the team, recruit talent and onboard new staff.
• Ensure safety and compliance, coach performance, and track metrics.

Skills

Customer service

Communication

Technology proficiency

Attention to detail

Team collaboration

Multitasking

Education

Associate/Bachelors-equivalent

Job description

Evolution Parking & Guest Services is seeking a Guest Services Manager to supervise valet operations, uphold Forbes guest service standards, and foster strong client relationships while leading a high-performing team.

You will manage budgets, payroll, scheduling, safety, and HRIS-related tasks, recruit and onboard new staff, develop training, and drive performance metrics to maximize revenue and guest satisfaction.