Luxury Guest Services Manager - Valet Operations Lead

Evolution Parking and Guest Services; Savannah (GA); On-site; USD 58,000 - 78,000; Full time

Job summary

Evolution Parking & Guest Services is seeking a Guest Services Manager to oversee all aspects of parking operations, including valet services, budgeting, scheduling, training, and safety, while upholding Forbes guest service standards and maintaining strong client relationships.

You will lead a team, manage payroll and staffing, monitor performance metrics, and work closely with clients and hotel partners to maximize service quality and revenue opportunities while ensuring a prime luxury guest

Qualifications

• Experience in valet parking.
• 2+ years in a management position.
• Experience with HRIS platforms such as ADP.
• Experience with customer service.
• Valid US Driver's License.

Responsibilities

• Oversee valet operations and guest service standards.
• Manage staffing, payroll, and scheduling.
• Monitor budget, revenue, and safety.
• Foster client relationships and perform quality assurance.
• Recruit and develop talent.
• Collaborate with hotel and client stakeholders.

Skills

Customer service

Communication skills

Technology proficiency

Organizational skills

Team collaboration

Attention to detail

Multitasking

Education

Associate degree or high school diploma

General business practices

Tools

ADP HRIS

Job description

Evolution Parking & Guest Services is seeking a Guest Services Manager to oversee all aspects of parking operations, including valet services, budgeting, scheduling, training, and safety, while upholding Forbes guest service standards and maintaining strong client relationships.

You will lead a team, manage payroll and staffing, monitor performance metrics, and work closely with clients and hotel partners to maximize service quality and revenue opportunities while ensuring a prime luxury guest