Luxury Guest Experience & Valet Manager

Evolution Parking and Guest Services; Costa Mesa (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Evolution Parking & Guest Services is seeking a Guest Services Manager to oversee all parking operations, including valet, while upholding Luxury Guest Service standards. You will manage staff, scheduling, payroll, budgets, and safety, and maintain key client relationships with the hotel partner.

The role emphasizes driving performance metrics, ensuring high-quality service, and leveraging opportunities to maximize revenue for Evolution and the client.

Qualifications

• Experience in guest services or hospitality or related field is required.
• Ability to manage and motivate a team, while upholding standards.
• Knowledge of payroll, scheduling, and HRIS fundamentals is a plus.

Responsibilities

• Oversee valet parking operations and ensure Forbes guest service standards are met.
• Lead and develop team members, manage scheduling and payroll, and control budget and revenue.
• Maintain client relationships and ensure safety, training, and compliance.
• Forecast staffing for seasonal variances and collaborate with HR and leadership.

Skills

Customer service

Communication

Technology proficiency

Organization

Team collaboration

Attention to detail

Education

Associates Degree

High School Diploma or GED

Job description

Evolution Parking & Guest Services is seeking a Guest Services Manager to oversee all parking operations, including valet, while upholding Luxury Guest Service standards. You will manage staff, scheduling, payroll, budgets, and safety, and maintain key client relationships with the hotel partner.

The role emphasizes driving performance metrics, ensuring high-quality service, and leveraging opportunities to maximize revenue for Evolution and the client.