Luxury Guest Services & Valet Manager

Evolution Parking & Guest Services; Savannah (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Evolution Parking & Guest Services seeks a Guest Services Manager to oversee all facets of parking operations, including valet, client relations, budgeting, and team performance. The role focuses on upholding luxury guest service standards while maximizing revenue opportunities and maintaining safety.

The position requires experience in valet operations, a valid US driver's license, and 2+ years in management, with proficiency in HRIS systems like ADP and strong communication skills.

Qualifications

• Experience in valet parking.
• Valid US Driver's License.
• 2+ years in a management position.
• Experience with HRIS platforms, such as ADP.
• Experience with Customer Service.

Responsibilities

• Oversee valet parking operations and ensure Forbes guest service standards.
• Prioritize client relationships and manage budget and revenue collection.
• Lead, train, schedule, and manage payroll of the team.
• Maintain safety and incident reporting; ensure policy compliance.
• Forecast seasonal variances and plan staffing accordingly.
• Recruit, onboard, and develop future leaders for Evolution.

Skills

Customer service

Client relations

Oral & written communication

Technology proficiency

Organizational skills

Team collaboration

Multitasking

Education

Associates or high school diploma or GED

Tools

HRIS (ADP)

Job description

Evolution Parking & Guest Services seeks a Guest Services Manager to oversee all facets of parking operations, including valet, client relations, budgeting, and team performance. The role focuses on upholding luxury guest service standards while maximizing revenue opportunities and maintaining safety.

The position requires experience in valet operations, a valid US driver's license, and 2+ years in management, with proficiency in HRIS systems like ADP and strong communication skills.