Luxury Guest Services & Valet Operations Manager

Evolution Parking & Guest Services, LLC; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Evolution Parking & Guest Services, LLC in Houston, TX is seeking a Guest Services Manager to oversee all aspects of valet operations, maintain Forbes guest service standards, and foster strong client relationships while motivating a high-performing team.

The role includes budgeting, payroll, staffing, scheduling, training, safety, and systems management with a focus on luxury service and operational excellence across peak hours.

Qualifications

• Minimum education includes an associate degree or high school diploma/equivalent with relevant experience.
• 2+ years in a management role, valet parking experience preferred.
• Valid US driver's license and HRIS familiarity (e.g., ADP).
• Strong focus on customer service and client relationships.

Responsibilities

• Oversee valet operations and ensure the ramp is properly represented and supervised.
• Lead, train, and schedule staff; manage payroll and staffing levels.
• Maintain Forbes guest service standards and foster client relationships.
• Monitor safety, quality assurance, and adherence to policies.
• Forecast seasonal staffing and revenue opportunities with senior leadership.

Skills

Customer service

Client relationships

Communication skills

Technology proficiency

Organizational skills

Teamwork

Attention to detail

Multitasking

Education

Associate degree

High School Diploma or GED

Tools

ADP HRIS

Job description

Evolution Parking & Guest Services, LLC in Houston, TX is seeking a Guest Services Manager to oversee all aspects of valet operations, maintain Forbes guest service standards, and foster strong client relationships while motivating a high-performing team.

The role includes budgeting, payroll, staffing, scheduling, training, safety, and systems management with a focus on luxury service and operational excellence across peak hours.