Luxury Travel Advisor III — Complex Reservations

Testing Site - JPMC; Tempe (AZ); Remote; USD 40,000 - 56,000; Full time

Job summary

Chase Travel is seeking a Travel Advisor to support internal and external customers with travel reservations and complex issues. You will diagnose problems, negotiate resolutions with vendors, and ensure a seamless customer experience.

The role demands strong communication, team collaboration, and the ability to work in a fast-paced environment. You will also maintain product knowledge, assist with policies, and help coaches on best practices while prioritizing accuracy and customer

Qualifications

• High school diploma or equivalent required.
• 2+ years in travel industry with GDS or self-booking tools.
• Strong communication and interpersonal skills.
• Proficient in MS Office and fast learners of software.

Responsibilities

• Respond to travel reservation inquiries and resolve issues for internal and external customers.
• Collaborate with internal teams to troubleshoot and deliver timely resolutions.
• Maintain knowledge of client programs, products, and procedures; support online booking tools and multiple websites.
• Negotiate with vendors and customers to achieve acceptable resolutions and minimize costs.

Skills

Communication skills

Time management

Independent worker

Team collaboration

Multi-tasking

Problem-solving

Education

High School Diploma or equivalent

Tools

GDS

Self-booking tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Chase Travel is seeking a Travel Advisor to support internal and external customers with travel reservations and complex issues. You will diagnose problems, negotiate resolutions with vendors, and ensure a seamless customer experience.

The role demands strong communication, team collaboration, and the ability to work in a fast-paced environment. You will also maintain product knowledge, assist with policies, and help coaches on best practices while prioritizing accuracy and customer