Luxury Stylist & Client Experience Lead

Tommy Bahama; Newport Beach (CA); On-site; USD 26,000 - 29,000; Full time

Job summary

Johnny Was, LLC seeks a Stylist to deliver an elevated client experience and drive sales while upholding brand standards in a luxury boutique. As a brand ambassador, you will build long-term client relationships, master product knowledge, and support store leadership with daily operations, events, and omnichannel initiatives.

The role requires 2-3+ years in luxury retail, flexible availability for evenings and weekends, and the ability to stand for long periods.

Qualifications

• 2-3+ years of luxury, contemporary, or premium retail sales experience preferred.
• Proven track record of achieving sales goals and performance metrics.
• Strong interpersonal skills with a client-first mindset.
• Passion for fashion, craftsmanship, and styling.
• Ability to work in a fast-paced, results-driven environment.
• Flexible availability including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 25 pounds.

Responsibilities

• Luxury Client Experience: Deliver an elevated, personalized experience that reflects the Johnny Was aesthetic and lifestyle.
• Build authentic, long-term relationships through proactive clienteling and outreach, both during and after purchase.
• Maintain and grow an active client book with consistent follow-up and appointment selling.
• Demonstrate deep product knowledge including fabrication, fit, craftmanship, and seasonal storytelling.
• Anticipate client needs and resolve concerns with professionalism and urgency.
• Support store events, trunk shows, and community activations to drive traffic and client engagement.
• Ensure an elevated client experience through personalized engagement and continued communication.
• Sales Performance & Metrics Accountability: Achieve and exceed individual goals and KPI targets including Sales Volume, UPT, AUR, AOV, and client metrics.
• Drive omnichannel sales by leveraging in-store, online, and client outreach opportunities.
• Utilize CRM and clienteling tools to track performance and maximize repeat business.
• Brand & Visual Excellence: Act as a brand ambassador, embodying the Johnny Was lifestyle and values.
• Maintain polished, luxury-appropriate personal presentation.
• Uphold company policies, operational procedures, and compliance standards.
• Support visual merchandising execution and ensure the salesfloor reflects brand storytelling and seasonal direction.
• Operational Excellence: Confidently oversee boutique operations independently as needed.
• Build strong partnerships with clients, peers, and management through effective communication.
• Accurately execute POS transactions, including cash handling, alarms, and security procedures.
• Open and close the store, performing all tasks to company standard and compliance.
• Assist with shipment processing, stock replenishment, and inventory management.
• Maintain a clean, organized, and visually compelling store environment.

Skills

Luxury retail sales

Clienteling

Relationship-building

POS proficiency

Tools

CRM software

Job description

Johnny Was, LLC seeks a Stylist to deliver an elevated client experience and drive sales while upholding brand standards in a luxury boutique. As a brand ambassador, you will build long-term client relationships, master product knowledge, and support store leadership with daily operations, events, and omnichannel initiatives.

The role requires 2-3+ years in luxury retail, flexible availability for evenings and weekends, and the ability to stand for long periods.