Luxury Stylist & Brand Ambassador

Oxford Industries; San Antonio (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Johnny Was is seeking a Stylist in San Antonio to deliver a personalized, luxury client experience and embody the brand's aesthetic and values, with a passion for exceptional service and inclusion.

As a brand ambassador, you will build authentic client relationships, maintain an active client book, support store leadership with daily operations, events, and trunk shows, and drive client engagement across channels.

Qualifications

• 2-3+ years of luxury or premium retail sales experience.
• Proven track record of achieving sales goals and KPIs.
• Strong interpersonal skills and client-first mindset.
• Passion for fashion, craftsmanship, and styling.

Responsibilities

• Deliver an elevated, personalized client experience that reflects the Johnny Was aesthetic and lifestyle.
• Build authentic, long-term relationships through proactive clienteling and outreach, both during and after purchase.
• Maintain and grow an active client book with consistent follow-up and appointment selling.
• Demonstrate deep product knowledge including fabrication, fit, craftmanship, and seasonal storytelling.
• Anticipate client needs and resolve concerns with professionalism and urgency.
• Support store events, trunk shows, and community activations to drive traffic and client engagement.
• Ensure an elevated client experience through personalized engagement and continued communication.
• Achieve and exceed sales goals and KPI targets including: Sales Volume, UPT, AUR, AOV, client acquisition and retention.
• Drive omnichannel sales by leveraging in-store, online, and client outreach opportunities.
• Utilize CRM and clienteling tools to track performance and maximize repeat business.
• Act as a brand ambassador, embodying the Johnny Was lifestyle and values.
• Maintain polished, luxury-appropriate personal presentation.
• Uphold company policies, operational procedures, and compliance standards.
• Support visual merchandising execution and ensure the salesfloor reflects brand storytelling and seasonal direction.
• Confidently oversee boutique operations independently as needed.
• Build strong partnerships with clients, peers, and management through effective communication.
• Accurately execute POS transactions, including cash handling, alarms, and security procedures.
• Open and close the store, performing all tasks to company standard and compliance.
• Assist with shipment processing, stock replenishment, and inventory management.
• Maintain a clean, organized, and visually compelling store environment.

Skills

Luxury retail

Clienteling

Fashion styling

Excellent communication

Job description

Johnny Was is seeking a Stylist in San Antonio to deliver a personalized, luxury client experience and embody the brand's aesthetic and values, with a passion for exceptional service and inclusion.

As a brand ambassador, you will build authentic client relationships, maintain an active client book, support store leadership with daily operations, events, and trunk shows, and drive client engagement across channels.