Luxury Store Team Manager: Client Experience Leader

Tiffany & Co.; Short Hills (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

Tiffany & Co. in Short Hills, NJ is seeking a dynamic Team Manager to support the Store Director in leading sales, operations, and security teams while delivering unmatched client service.

You will coach staff, drive sales performance, ensure Tiffany Touch moments, and cultivate relationships with guests. This role requires flexibility for non-traditional hours and a commitment to elevated luxury experiences.

Qualifications

• Minimum of 3 years of luxury retail store management or related customer experience.
• Proven track record in sales generation and meeting commercial targets.
• Able to work non-traditional hours including nights, weekends and holidays.
• Ability to develop new opportunities and maintain client relationships.
• Proficiency with Microsoft Office and POS systems.
• Authorization to work in the United States.

Responsibilities

• Coach, guide, and support sales and operations to meet targets.
• Develop a climate of service excellence and lead the team.
• Mentor staff to deliver Tiffany Touch client experiences.
• Oversee store when Director is absent and ensure guest experience standards.
• Collaborate with Store Director to drive client development and KPIs.

Skills

Retail store management

Sales generation

Client relationship development

Team leadership

Ability to work non-traditional hours

Education

College/university degree

Tools

Microsoft Office

Excel

PowerPoint

POS system

Visio

Client tracking systems

Job description

Tiffany & Co. in Short Hills, NJ is seeking a dynamic Team Manager to support the Store Director in leading sales, operations, and security teams while delivering unmatched client service.

You will coach staff, drive sales performance, ensure Tiffany Touch moments, and cultivate relationships with guests. This role requires flexibility for non-traditional hours and a commitment to elevated luxury experiences.