Luxury Store Team Leader & Guest Experience Coach

Brobston Group; Las Vegas (NV); On-site; USD 70,000 - 100,000; Full time

Job summary

Tiffany & Co. is seeking a Team Manager to support the Director in leading the sales, operations and security teams to meet commercial targets and elevate the store experience.

You will assume oversight when the Director is absent and act as a mentor and Guest Experience Manager, delivering unsurpassed client service. You will coach, guide, and motivate the team to drive sales, nurture client relationships, and maintain Tiffany standards across all touchpoints.

Qualifications

• Minimum of 3 years of retail or luxury store management experience or relevant customer related experience.
• Proven track record in sales generation and achieving commercial results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.

Responsibilities

• Coach, guide and support the sales and operations of a Tiffany store to meet or exceed commercial targets.
• Lead, model and coach based on client feedback to elevate the Tiffany Experience.
• Provide management presence on the sales floor, ensuring Tiffany client experience expectations are delivered.
• Optimize hospitality and store amenities to create unique experiences.
• Attract, hire and retain top talent to cultivate a climate of high performance.

Skills

Leadership

Coaching

Sales leadership

Client development

Operational excellence

Education

Bachelor's degree (preferred)

Tools

Microsoft Office

POS system

Job description

Tiffany & Co. is seeking a Team Manager to support the Director in leading the sales, operations and security teams to meet commercial targets and elevate the store experience.

You will assume oversight when the Director is absent and act as a mentor and Guest Experience Manager, delivering unsurpassed client service. You will coach, guide, and motivate the team to drive sales, nurture client relationships, and maintain Tiffany standards across all touchpoints.