Luxury Store Team Manager & Guest Experience Leader

Tiffany & Co.; San Francisco (CA); Hybrid; USD 111,000 - 156,000; Full time

Job summary

The Team Manager at Tiffany & Co. will support the Director in leading, developing and supporting the sales, operations and security team members to meet commercial targets and elevate the store experience.

You will assume oversight for the store when the Director is not present, mentoring and coaching the team. You will deepen client relationships, drive KPIs, coach staff, and ensure Tiffany client experience expectations are met on the sales floor.

Qualifications

• Minimum of 3 years of retail or luxury store management experience.
• Proven track record in sales generation and meeting commercial targets.
• Flexibility to work days, nights, weekends, and holidays.
• Ability to develop client relationships and brand recognition.
• Proficiency with Microsoft Office and POS systems.

Responsibilities

• Coach and support sales and operations to deliver exceptional client experiences.
• Lead the team in achieving store commercial and profitability targets.
• Cultivate a climate of service excellence aligned with LVMH values.
• Manage client development and loyalty initiatives.
• Ensure compliance with internal controls and operational procedures.

Skills

Leadership

Client relationships

Sales

Coaching

Operations

Microsoft Office

Education

College/University degree desired

Tools

Microsoft Office

POS system

CRM system

Job description

The Team Manager at Tiffany & Co. will support the Director in leading, developing and supporting the sales, operations and security team members to meet commercial targets and elevate the store experience.

You will assume oversight for the store when the Director is not present, mentoring and coaching the team. You will deepen client relationships, drive KPIs, coach staff, and ensure Tiffany client experience expectations are met on the sales floor.