Luxury Retail Team Leader

Tiffany & Co.; Short Hills (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

Tiffany & Co. is seeking a Team Manager in New Jersey to support the Director in leading the sales, operations and security teams. You will oversee the store in the Director’s absence and mentor staff to deliver exceptional Tiffany client experiences.

As a Team Manager, you will coach teams to meet commercial targets, foster a service-oriented culture, and deepen client relationships while maintaining brand standards across all store operations.

Qualifications

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience (e.g., hospitality).
• Proven track record in sales generation and meeting commercial results.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, client tracking systems and POS systems.

Responsibilities

• Coach, guide and support the sales and/or operations of a Tiffany store to meet/exceed commercial and profitability targets.
• Lead and collaborate with the Store Director to deliver exceptional Tiffany client experiences.
• Cultivate client relationships and drive development activities to expand the client base.
• Ensure Tiffany client experience expectations are consistently delivered on the sales floor.

Skills

Retail store management

Sales achievement

Customer relationship building

Team coaching

Client service excellence

Flexibility in schedule

Leadership presence on floor

MS Office

Tools

POS system

Microsoft Office

Job description

Tiffany & Co. is seeking a Team Manager in New Jersey to support the Director in leading the sales, operations and security teams. You will oversee the store in the Director’s absence and mentor staff to deliver exceptional Tiffany client experiences.

As a Team Manager, you will coach teams to meet commercial targets, foster a service-oriented culture, and deepen client relationships while maintaining brand standards across all store operations.