Luxury Store Team Leader — Client Experience & Growth

LVMH Group; Beverly Hills (CA); On-site; USD 111,000 - 156,000; Full time

Job summary

Tiffany & Co. in Beverly Hills is seeking a Team Manager to support the Director in leading sales, operations and security teams to exceed targets and elevate the Tiffany store experience.

You will be a mentor and coach, acting as Guest Experience Manager to ensure unsurpassed service. As Team Manager, you will coach and motivate the team to achieve targets, drive client development, and deliver Tiffany Touch moments.

Qualifications

• Minimum 3 years of retail leadership or luxury store management experience.
• Proven track record in sales generation and achieving commercial results.
• Willingness to work non-traditional hours including nights and weekends.
• Proven ability to develop client relationships and maintain brand presence.
• Proficiency with Microsoft Office and POS systems; adaptable to roles as needed.

Responsibilities

• Coach and support sales and operations to meet commercial targets.
• Lead the team in delivering exceptional client experiences and Tiffany Touch moments.
• Manage store presence when the Director is away.
• Drive client development activities and cultivate new and existing clients.
• Ensure operational excellence and compliance with internal procedures.

Skills

Retail leadership

Sales performance

Client relationship

Team coaching

MS Office

POS systems

Flexibility schedule

Education

College/university desired

Tools

POS system

Job description

Tiffany & Co. in Beverly Hills is seeking a Team Manager to support the Director in leading sales, operations and security teams to exceed targets and elevate the Tiffany store experience.

You will be a mentor and coach, acting as Guest Experience Manager to ensure unsurpassed service. As Team Manager, you will coach and motivate the team to achieve targets, drive client development, and deliver Tiffany Touch moments.