Luxury Store Team Leader & Guest Experience Coach

Tiffany & Co.; Austin (TX); On-site; USD 85,000 - 100,000; Full time

Job summary

Tiffany & Co. Austin seeks a Team Manager to support the Director in leading sales, operations and security teams, driving exceptional client experiences and surpassing targets.

You will mentor colleagues, model service excellence, and ensure a consistent Tiffany experience on the sales floor and in back-of-house operations.

This role requires flexibility with hours, a passion for luxury retail, and the ability to develop talent while upholding brand standards and elevating guest satisfaction.

Qualifications

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience (e.g., hospitality).
• Proven track record in sales generation and achieving commercial results.
• Proficiency with Microsoft Office Suite.
• Flexibility to work non-traditional hours including nights, weekends and holidays.

Responsibilities

• Coach and support sales and/or operations to meet or exceed commercial targets and deliver exceptional client experiences.
• Lead, coach, and develop store teams; foster a climate of service excellence and collaboration with Store Director.
• Balance operations, hospitality, and client service to deliver the Tiffany Experience; respond to client feedback and improve service levels.
• Hire, train, and retain top talent, promote diversity, and align goals with strategic priorities.

Skills

Retail management

Sales generation

Client relationship management

MS Office

Education

College degree

Tools

POS system

Job description

Tiffany & Co. Austin seeks a Team Manager to support the Director in leading sales, operations and security teams, driving exceptional client experiences and surpassing targets.

You will mentor colleagues, model service excellence, and ensure a consistent Tiffany experience on the sales floor and in back-of-house operations.

This role requires flexibility with hours, a passion for luxury retail, and the ability to develop talent while upholding brand standards and elevating guest satisfaction.