Luxury Store Team Lead & Client Experience Coach

Tiffany & Co; Washington (District of Columbia); On-site; USD 93,500 - 110,000; Full time

Job summary

Tiffany & Co. is seeking a Team Manager to support the Director in leading the sales, operations, and security team within a luxury retail setting in Washington, DC.

You will drive client development, coach staff on the floor, and ensure unsurpassed Tiffany client service. Ideal candidates have a track record in luxury retail management, strong relationship skills, and flexibility to work varied hours in a fast-paced environment.

Qualifications

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer‑related experience (e.g., hospitality).
• Proven track record in sales generation and meeting sales targets.
• Flexibility to work non‑traditional hours, including days, nights, weekends, and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition in market.
• Proficiency with Microsoft Office and POS systems.

Responsibilities

• Lead and develop the sales, operations, and security team to meet or exceed sales targets.
• Oversee store operations and guest experience in the Director's absence.
• Act as a mentor and coach to drive client development and TEI improvements.
• Maintain relationships with clients and drive hospitality and store experience.
• Model and coach based on client feedback to elevate Tiffany Experience Index.

Skills

Retail store management

Sales leadership

Client relationship management

MS Office suite

POS system proficiency

Flexibility in schedule

Team coaching

Education

College/University degree

GIA coursework / Graduate gemologist (preferred)

Tools

Microsoft Office (Word/Excel/Outlook)

POS system

Job description

Tiffany & Co. is seeking a Team Manager to support the Director in leading the sales, operations, and security team within a luxury retail setting in Washington, DC.

You will drive client development, coach staff on the floor, and ensure unsurpassed Tiffany client service. Ideal candidates have a track record in luxury retail management, strong relationship skills, and flexibility to work varied hours in a fast-paced environment.