Luxury Store Team Manager — Client Experience Leader

LVMH Group; Austin, Northern (TX, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Tiffany & Co. Austin is seeking a Team Manager to support the Director in leading, developing and supporting the sales, operations and security team members to meet and exceed commercial targets and elevate the store experience.

You will oversee the store when the Director is away and serve as a mentor, coach and Guest Experience Manager. As a dynamic leader, you will inspire a tone of service excellence, cultivate client relationships, and drive sales through key product pillars while ensuring

Qualifications

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience (e.g., hospitality).
• Proven track record in sales generation, managing the achievement of commercial results.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and POS system.
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
• Must have authorization to work in the United States or in the country where the position is based.

Responsibilities

• Lead, guide and support the sales and/or operations of a Tiffany store to meet or exceed commercial targets.
• Be a strong, decisive and collaborative leader who builds a climate of service excellence and partners with the Store Director.
• Cultivate an entrepreneurial spirit, creativity and deliver excellence, placing People at the heart of the business.
• Drive client development activities among team members to cultivate new and existing clients.
• Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are met.
• Oversee operations efficiency, back-of-house, and store amenities to create unique experiences.

Skills

Retail management

Sales generation

Client relationships

Flexibility hours

Office software

Tools

Microsoft Office

POS system

Client tracking systems

Word

Excel

Outlook

PowerPoint

Visio

Job description

Tiffany & Co. Austin is seeking a Team Manager to support the Director in leading, developing and supporting the sales, operations and security team members to meet and exceed commercial targets and elevate the store experience.

You will oversee the store when the Director is away and serve as a mentor, coach and Guest Experience Manager. As a dynamic leader, you will inspire a tone of service excellence, cultivate client relationships, and drive sales through key product pillars while ensuring