Luxury Store Team Leader & Guest Experience

Tiffany & Co.; Honolulu (HI); On-site; USD 102,000 - 144,000; Full time

Job summary

Tiffany & Co. seeks a Team Manager to support the Director in leading sales, operations, and security teams to meet and exceed targets while elevating the store experience.

You will act as a mentor, coach, and Guest Experience Manager, ensuring the Tiffany standard of client service across all touchpoints. You will coach, guide and develop teams, drive client development, and partner with the Store Director to deliver exceptional experiences and profitable results while embodying the brand

Qualifications

• Minimum of 3 years of retail or luxury retail store management experience.
• Proven track record in sales generation and achieving commercial results.
• Flexibility to work non-traditional hours, including nights, weekends and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition.
• Proficiency with Microsoft Office suite and POS systems.
• Flexibility to work in various roles based on business needs.
• Authorized to work in the United States.

Responsibilities

• Coach, guide and support the sales and/or operations to meet commercial targets.
• Lead a climate of service excellence and deliver extraordinary client experiences.
• Cultivate relationships with clients and mentor team members.
• Provide management presence on the sales floor.
• Optimize hospitality and store amenities to create unique experiences.
• Address client feedback and improve the Tiffany Experience.
• Attract, hire, and retain top talent.
• Ensure compliance with operational procedures.

Skills

Retail leadership

Client relationship

Team leadership

Coaching

Customer service

MS Office & POS

Brand standards

Authorization to work in US

Education

College degree

Tools

MS Office

POS system

Client tracking systems

Visio

PowerPoint

Job description

Tiffany & Co. seeks a Team Manager to support the Director in leading sales, operations, and security teams to meet and exceed targets while elevating the store experience.

You will act as a mentor, coach, and Guest Experience Manager, ensuring the Tiffany standard of client service across all touchpoints. You will coach, guide and develop teams, drive client development, and partner with the Store Director to deliver exceptional experiences and profitable results while embodying the brand