Luxury Store Team Leader — Client Experience

Tiffany & Co; Los Angeles, Northern (CA, KY); Hybrid; USD 111,000 - 156,000; Full time

Job summary

Tiffany & Co. in Los Angeles is seeking a Team Manager to support the Director in leading the sales, operations and security teams, ensuring an exceptional Tiffany store experience and meeting commercial targets.

You will mentor and coach the store team, deliver Tiffany Touch moments to clients, cultivate relationships, and collaborate with the Store Director to elevate service, drive performance, and uphold the brand’s luxury standards.

Qualifications

• Minimum of 3 years in retail or luxury retail store management.
• Proven track record in achieving sales targets.
• Flexibility to work non-traditional hours.
• Authorization to work in the United States.
• College education preferred.

Responsibilities

• Coach and support sales and operations to meet targets.
• Lead with a climate of service excellence and partner with Store Director.
• Cultivate client relationships and deliver Tiffany Touch moments.
• Deepen client relationships to achieve sales KPIs.
• Drive client development and KPI focus.

Skills

Leadership

Client relationship management

Sales and target achievement

Team coaching

Retail luxury experience

Education

College degree

Tools

Microsoft Office

Excel

POS system

Client tracking systems

Outlook

Visio

PowerPoint

Job description

Tiffany & Co. in Los Angeles is seeking a Team Manager to support the Director in leading the sales, operations and security teams, ensuring an exceptional Tiffany store experience and meeting commercial targets.

You will mentor and coach the store team, deliver Tiffany Touch moments to clients, cultivate relationships, and collaborate with the Store Director to elevate service, drive performance, and uphold the brand’s luxury standards.