Luxury Store Team Leader & Client Experience Coach

Tiffany & Co.; Honolulu (HI); On-site; USD 102,000 - 144,000; Full time

Job summary

Tiffany & Co. in Honolulu seeks a Team Manager to support the Director in leading the sales, operations and security teams, elevating the store experience and meeting commercial targets. You will mentor and coach team members and act as Guest Experience Manager with unsurpassed client service.

You will coach, develop and motivate staff to deliver Tiffany Touch moments, manage client relationships, and ensure exceptional hospitality while aligning with brand standards and strategic priorities.

Qualifications

• Minimum of 3 years of luxury retail store management experience.
• Proven track record in sales generation and meeting commercial targets.
• Flexibility to work non-traditional hours, including weekends and holidays.
• Ability to develop opportunities and maintain client relationships while enhancing brand presence.

Responsibilities

• Coach and support sales and operations to meet store targets.
• Lead a climate of service excellence and partner with the Store Director.
• Deliver Tiffany Touch moments and manage client relationships personally.
• Drive client development activities and nurture new and existing clients.
• Provide management presence on the sales floor and optimize hospitality.

Skills

Retail management

Team leadership

Client relationship

Sales targets

Operations

MS Office

POS system

Education

College degree

Tools

Microsoft Office

POS system

Client tracking systems

Excel

Job description

Tiffany & Co. in Honolulu seeks a Team Manager to support the Director in leading the sales, operations and security teams, elevating the store experience and meeting commercial targets. You will mentor and coach team members and act as Guest Experience Manager with unsurpassed client service.

You will coach, develop and motivate staff to deliver Tiffany Touch moments, manage client relationships, and ensure exceptional hospitality while aligning with brand standards and strategic priorities.