Luxury Store Team Lead & Guest Experience Coach

Tiffany & Co.; Beverly Hills (CA); On-site; USD 111,000 - 156,000; Full time

Job summary

Tiffany & Co. in Beverly Hills seeks a Team Manager to support the Director in leading the sales, operations and security teams, and to elevate the Tiffany store experience.

You will mentor, coach, and act as a Guest Experience Manager, ensuring unsurpassed client service. You will oversee the store in the Director’s absence, drive sales and client development, foster an environment of service excellence, and collaborate with leadership to deliver extraordinary client experiences consistent with

Qualifications

• 3+ years of retail or luxury store management experience or equivalent customer-facing leadership.
• Proven track record in achieving sales targets and driving commercial results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.

Responsibilities

• Coach, guide and support store sales and/or operations to deliver exceptional client experiences and meet profitability targets.
• Lead and collaborate with Store Director to create service excellence and a high-performing team culture.
• Model Tiffany values and drive client development through relationship-building and Tiffany Touch moments.
• Lead, coach and optimize hospitality and store amenities to create unique client experiences.

Skills

Client relationship management

Sales leadership

Coaching & mentoring

Operations oversight

POS systems

Education

College/University degree preferred

Tools

Microsoft Office

POS system

CRM systems

Job description

Tiffany & Co. in Beverly Hills seeks a Team Manager to support the Director in leading the sales, operations and security teams, and to elevate the Tiffany store experience.

You will mentor, coach, and act as a Guest Experience Manager, ensuring unsurpassed client service. You will oversee the store in the Director’s absence, drive sales and client development, foster an environment of service excellence, and collaborate with leadership to deliver extraordinary client experiences consistent with