Luxury Store Supervisor & Team Leader

Tapestry (Coach/Kate Spade); Town of Riverhead (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Kate Spade New York is seeking a Supervisor to lead a high-energy store team, drive sales, and ensure exceptional customer experiences. The role focuses on coaching, operations, and brand standards to elevate service and profitability in a luxury retail environment.

The position requires 2+ years in a retail leadership role, strong communication skills, and comfort with omni-channel selling tools. Availability for flexible scheduling and physical duties is expected.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role; luxury/premium or comparable retail preferred.
• Strong written and verbal communication skills; detail-oriented and able to multi-task and prioritize.
• Proficiency with Microsoft Office suite and comfort with omni-channel tools.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results.
• Build client relationships through proactive outreach and service standards; ensure exceptional in-store and after-sales experiences; drive repeat business.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Perform opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility.
• Lead omni-channel and virtual selling initiatives, including live-stream shopping and clienteling systems.

Skills

Retail leadership

Customer service

Omni-channel selling

Team building

Clienteling

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Kate Spade New York is seeking a Supervisor to lead a high-energy store team, drive sales, and ensure exceptional customer experiences. The role focuses on coaching, operations, and brand standards to elevate service and profitability in a luxury retail environment.

The position requires 2+ years in a retail leadership role, strong communication skills, and comfort with omni-channel selling tools. Availability for flexible scheduling and physical duties is expected.