Luxury Retail Supervisor: Lead Team & Elevate Service

kate spade new york; City of Niagara Falls (NY); On-site; USD 33,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance and Tuition aid

Job summary

kate spade new york is seeking a Sales Supervisor to lead a luxury store team in New York, driving sales and delivering elevated customer service. You will coach staff, manage opening/closing, and ensure operational excellence on the sales floor.

The role supports omni-channel initiatives, clienteling, and a culture of inclusivity while maintaining brand standards and strong KPI results.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and kate spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility (key-holding responsibilities).
• Accurately process POS transactions and inventory functions to maintain inventory integrity.
• Drive omni-channel and virtual selling initiatives, including live-stream shopping.
• Promote brand-safe social media engagement and awareness of trends.

Skills

Retail management experience

Communication

English proficiency

Social media literacy

Omni-channel selling

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

kate spade new york is seeking a Sales Supervisor to lead a luxury store team in New York, driving sales and delivering elevated customer service. You will coach staff, manage opening/closing, and ensure operational excellence on the sales floor.

The role supports omni-channel initiatives, clienteling, and a culture of inclusivity while maintaining brand standards and strong KPI results.