Luxury Store Supervisor: Lead Client Experience

Tapestry, Inc.; Disney (OK); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York in the United States is seeking a Supervisor to support store leadership by creating a customer-first, high-energy sales environment. You will drive store productivity through team coaching, goal setting, client development, and adherence to Kate Spade standards.

As a brand ambassador, you will lead by example on the sales floor, elevate service and selling behaviors, and oversee operational excellence, cash handling, inventory, and POS processes while promoting omni-channel

Qualifications

• Strong written and verbal communication skills.
• 2+ years of experience in a retail service environment in a management or floor leadership role.
• Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
• Strong English language proficiency.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and kate spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility.
• Drive omni-channel and virtual selling initiatives, including live-stream shopping.
• Promote brand-safe social media engagement and awareness of trends.
• Lead customer data capture to grow loyalty and repeat purchases.

Skills

Communication

Retail leadership

Customer communication

English proficiency

Social media literacy

Omni-channel selling

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Kate Spade New York in the United States is seeking a Supervisor to support store leadership by creating a customer-first, high-energy sales environment. You will drive store productivity through team coaching, goal setting, client development, and adherence to Kate Spade standards.

As a brand ambassador, you will lead by example on the sales floor, elevate service and selling behaviors, and oversee operational excellence, cash handling, inventory, and POS processes while promoting omni-channel