Luxury Retail Supervisor Lead and Elevate Client Experience

Tapestry, Inc.; Clarksburg (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid Paternity leave

Paid Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York is seeking a Store Supervisor to lead a high-energy sales floor, drive profitability, and develop a team with a customer-first mindset. You will model brand standards, coach staff, and ensure operational excellence across opening/closing, POS, and inventory.

You will build client relationships, promote omni-channel initiatives, and deliver exceptional service to elevate repeat business and VIP engagement in a luxury retail environment.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.
• Comfort with omni-channel/virtual selling tools and clienteling systems.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and kate spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Model kate spade service behaviors and set the tone on the sales floor; lead by example and elevate service, selling behaviors, and operational excellence.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development; provide feedback to store leadership on performance and development needs.

Skills

Retail management

Customer service

Leadership

Communication

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Social media literacy

Omni-channel tools

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Kate Spade New York is seeking a Store Supervisor to lead a high-energy sales floor, drive profitability, and develop a team with a customer-first mindset. You will model brand standards, coach staff, and ensure operational excellence across opening/closing, POS, and inventory.

You will build client relationships, promote omni-channel initiatives, and deliver exceptional service to elevate repeat business and VIP engagement in a luxury retail environment.